Computer Support Specialists

About US- At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors. Titles: Computer Support Specialists Duration: Contract Location: Albany, NY (12237) Shift Timings: Mon-Fri (9am to 5pm) Pay: USD 22/hr-USD 24/hr Position summary 1: Reviews and processes municipality-submitted data change requests to ensure accuracy, completeness, and policy compliance using web-based data and ticketing systems. Key Responsibilities: Review data change requests submitted by municipalities for accuracy and completeness. Using a web-based data system, review the data in child specific records to ensure the request has been submitted appropriately. Correspond with Early Intervention (EI) Requesters. Utilize a web-based ticketing system to create and update tickets. Inactivate user accounts in database as needed. Maintain spreadsheets detailing communications to EI stakeholders. Format policy and procedure documents. Update EI Provider accounts in database. Position summary 2: Provides technical support for database systems by assisting with specification reviews, troubleshooting issues, and supporting internal and external users. Delivers basic system training, resolves hardware and software problems, and helps develop training programs and materials for effective data use. Key Responsibilities: Assist with the review of the technical specifications for the current database and for the database being developed. Provide technical support and problem solving to help internal and external users. Prepare and deliver basic training on accessing, entering data, and running reports. Answer questions or resolve computer problems for staff. Provide support with computer hardware and software. Assist in development of training programs and materials about use of data. Skills: Ability to use office machines including multiphone line, copier, fax/scanner. Proficiency in Microsoft Office 365 software package with an emphasis on Word, Outlook, and Excel. Application Process Resume Review Initial discussion Video Screening Client Interview Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.