Computer Support Specialists
Cogent Infotech CorporationAlbany, NY
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Job Description
About US-At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.Titles: Computer Support SpecialistDuration: ContractLocation: Albany, NY (12226)Shift Timings:Mon-Fri 8am to 5:30pmPay: USD 22/hr – USD 25/hrPosition summary: Provides first-level Help Desk support for the Statewide Financial System by responding to user calls and emails, documenting issues, and resolving inquiries using system knowledge and knowledge base resources. Supports users with system navigation, access, and reporting, escalating issues as needed and coordinating with the Help Desk team to ensure effective coverage and service delivery.Key Responsibilities:
- 1st Level Support for Help Desk and Security Incidents.
- Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk.
- Accurately document all issues and requests during the initial call.
- Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
- Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.
- If required, route issues and requests to appropriate second line of support.
- Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
- Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk.
- Participate in appropriate training, workgroups and agency meetings.
- High School graduate with some college; computer science related degree is preferred.
- Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word • Knowledge of basic accounting principles.
- ServiceNow or other ticket or case management software is a plus
- MS SharePoint knowledge is desirable.
- Ability to run SQL scripts or queries is a plus.
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FAQs About Computer Support Specialists Jobs at Cogent Infotech Corporation
What is the work location for this position at Cogent Infotech Corporation?
This job at Cogent Infotech Corporation is located in Albany, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cogent Infotech Corporation?
Employer has not shared pay details for this role.
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