Computer Support Specialists
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Overview
Compensation
$21-$25/hour
Job Description
Computer Support SpecialistsJob Number: 26-00368
Make a difference in your community. ECLARO is looking for a Computer Support Specialists for our client in Menands, NY. ECLARO’s client aims to enhance public services and promotes sustainable resource management, offering advanced solutions and services. If you’re up to the challenge, then take a chance at this rewarding opportunity!Responsibilities:
- Provide advice and technical assistance in troubleshooting account related issues, access questions, vetting users, account provisioning and deprovisioning, account creations, password resets, help users navigate the site.
- Multi Factor Authentication set up/reset, RSA PIN reset, RSA token distribution/installation, approving RSA tokens.
- Modifying browser configurations for specific applications, re-enabling user's accounts, and directing calls to specific contacts for application questions.
- Responsible for troubleshooting internal and external MFA, RSA issues.
- Interacting with customers in a respectful, helpful manner and actively listen to issues and guide them through appropriate solutions.
- Reply to requests and questions from internal and external customers that include both written and telephone inquiries.
- Assist users navigating and assigning roles on the HCS.
- Responsible for processing paper documents for HCS accounts.
- Which includes scanning the documents in a tracking system, processing the documents (accepting or rejecting), mailing accepted HCS PIN letter and account activation instruction.
- Scan the documents in FileNet, key completed scanned documents, key and verify the completed documents.
- Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material.
- Update and correct records and files.
- Operate office machinery, including photocopiers, computer printers, hand scanner, and scanners.
- Perform other related duties as required.
Pay Rate: $21.00-$25.00/HourIf hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:Lea Enriquezleafer.enriquez@eclaro.com6466952941Lea Enriquez | LinkedInEqual Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Automate your job search with Sonara.
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FAQs About Computer Support Specialists Jobs at ECLARO
What is the work location for this position at ECLARO?
This job at ECLARO is located in Menands, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ECLARO?
Candidates can expect a pay range of $21–$25 per hour for this role.
What employment applies to this position at ECLARO?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at ECLARO?
You can apply for this role at ECLARO either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.