Overview
Remote
On-site
Job Description
Job Title: Computer Support Specialists Employment Type: Contract Work Hours: 40 hrs./week Work site: 100% OnsiteLocation:44 Holland Ave, Albany, NY 12008 Job Duration: 2 Years Closing: 10/22/2026.Job SummaryThe position is responsible for receiving calls and correspondence from New York State agencies, documenting complaint-related actions and outcomes, monitoring complaint database reports, and conducting safety checks related to reported allegations of abuse. The role also involves providing technical assistance to staff and providers on complaint management, data entry, and reporting procedures.Key Responsibilities
- Receive calls and correspondence from other New York State agencies and document complaint-related next steps and outcomes.
- Independently navigate NIMRS, Concerts, and MHPD to perform complaint management and safety check duties.
- Use the Telecommunication Virtual Contact Center to receive contacts directed to Customer Relations.
- Create, enter, modify, and update complaints in the NIMRS database.
- Monitor the complaint database to ensure timely responses and maintain the quality of complaint records.
- Assist Field Office complaint staff with troubleshooting issues related to complaints in NIMRS.
- Provide technical assistance to providers regarding safety check procedures in NIMRS.
- Monitor and coordinate with providers to ensure safety check contacts are accurately entered in MHPD.
- Enter and update incident-related data and assist users with generating reports through the NIMRS menu.
- Conduct safety checks related to reported allegations of abuse.
- No specific degree, license, or certification is required.
- Data entry skills and the ability to monitor database reports are required.
- Ability to learn and independently navigate multiple computer systems and databases.
- Strong attention to detail and accurate recordkeeping skills.
- Ability to communicate effectively with agency staff, field office personnel, and providers.
- Monday through Friday, 8:30 AM to 4:30 PM.
- Total hours will be 37.5 hours per week. Overtime is not expected.
- The building is accessible by Bus.
- Free parking is available at this location.
- Interviews will be conducted in person.
- On the job training will be provided.
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.
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FAQs About Computer Support Specialists Jobs at Nexus Staff
What is the work location for this position at Nexus Staff?
This job at Nexus Staff is located in Albany, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Nexus Staff?
Employer has not shared pay details for this role.
What employment applies to this position at Nexus Staff?
The employer has not provided this information. This may be discussed during the hiring process.
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