Computer Support Technician

NexOne, Inc.west jordan, UT

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Job Description

The Computer Support Technician will provide assistance to users and organizations using computer software or equipment. Specific support will include the following: Assist users who are having computer problems

Diagnose problems and guide users through problem resolution

Provide remote-support using software tools

Train users to utilize new computer hardware or software, including printing, installation, word processing, and email

Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system

Ensure a detailed resolution is documented in the automated trouble ticketing system Resolve tickets that the Enterprise Service Desk cannot resolve

Minimum Requirements Position is contingent on a passing a background check and drug screening

Position is contingent on obtaining CompTIA Security+ Certification with CE Designation

Position is contingent on obtaining a Secret Security Clearance under the Department of Defense Desired Skills & Certification(s) Ability to properly diagnose computer software/hardware problems

Ability to work with users to properly assist and train on computer related issues

Ability to work tickets in Remedy

Prior Customer Service Experience

Job Posted by ApplicantPro

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FAQs About Computer Support Technician Jobs at NexOne, Inc.

What is the work location for this position at NexOne, Inc.?

This job at NexOne, Inc. is located in west jordan, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at NexOne, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at NexOne, Inc.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at NexOne, Inc.?

You can apply for this role at NexOne, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.