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Computer Support Technician

Nichols CollegeDudley, MA
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development

Job Description

Position: Computer Support Technician

Department: Information Technology

Supervisor: Manager of User Support Services

JOB SUMMARY

We are looking for a knowledgeable and detail-oriented Computer Support Technician to join our IT team and deliver exceptional technical assistance to staff, faculty, and students. The ideal candidate will have hands-on experience with imaging, replacing, and troubleshooting desktop and laptop computers, software applications, and printers. This role demands strong problem-solving skills, a customer-focused approach, and a solid grasp of hardware and software systems-particularly Microsoft technologies. Additionally, the technician will oversee and support student workers assigned to the help desk, ensuring quality service and mentoring them in technical and customer service best practices.

KEY RESPONSIBILITIES

  • Provide technical support for desktop and laptop computers, software applications, and peripheral devices
  • Troubleshoot hardware and software issues in a timely and effective manner
  • Perform imaging, setup, and deployment of new computers and devices
  • Respond to help desk tickets and service requests from faculty, staff, and students
  • Maintain accurate documentation of support activities and asset inventory
  • Install, configure, and update software applications and operating systems
  • Collaborate with other IT staff to ensure timely resolution of technical issues
  • Ensure compliance with institutional IT policies and security protocols
  • Oversee and mentor student workers assigned to the help desk, providing guidance and support
  • Deliver excellent customer service and maintain a professional demeanor in all interactions
  • Participate in IT projects and initiatives as assigned

REQUIRED KNOWLEDGE AND SKILLS

  • Proven experience as a Computer Technician or similar role
  • Associate degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • Relevant certifications (e.g., CompTIA A+, Microsoft, HP) are a plus
  • Proficiency in Windows operating systems and Microsoft Office Suite. macOS is a plus.
  • Familiarity with imaging tools and deployment processes
  • Strong troubleshooting skills for hardware, software, and peripheral devices
  • Excellent communication, problem-solving and customer service skills
  • Ability to manage and mentor student workers effectively
  • Strong interpersonal skills, team orientation, flexibility, and ability to work both independently and collaboratively
  • Commitment to a high level of customer service

Work Environment:

  • On-site support in office and lab environments
  • Occasional lifting and moving of equipment
  • Fast-paced, customer-focused setting

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FAQs About Computer Support Technician Jobs at Nichols College

What is the work location for this position at Nichols College?
This job at Nichols College is located in Dudley, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Nichols College?
Employer has not shared pay details for this role.
What employment applies to this position at Nichols College?
Nichols College lists this role as a Full-time position.
What experience level is required for this role at Nichols College?
Nichols College is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Nichols College for this role?
Nichols College offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Nichols College?
You can apply for this role at Nichols College either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.