Computer Technician
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Overview
Compensation
$50,000-$60,000/year
Job Description
Job Title: Computer Technician.LOCAL APPLICANTS ONLY, PLEASE!
Company Description: Recently named one of Inc. 5000's Fastest Growing Companies in America, Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey. We specialize in delivering comprehensive IT solutions to businesses across various industries. Our team fosters a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.
Summary: As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.
Job Responsibilities:
- Provide technical support to clients via phone, email, or on-site visits, addressing hardware, software, and network-related issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades.
- Install and configure operating systems and software applications based on client requirements.
- Document support tickets, resolutions, and troubleshooting steps in the ticketing system.
- Assist in the setup and deployment of new IT equipment and systems.
Hours of Work: Typically 8:00 AM to 4:00 PM.
Travel Requirements: Travel may be required for onsite client visits or installations.
On-Call Responsibilities: Occasional, for urgent technical issues (less than three times per week).
Special Conditions or Requirements: Strong technical troubleshooting skills, a customer service orientation, and the ability to work independently or as part of a team.
Success Criteria: Success in this role will be measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams.
Reporting: Reports to the IT Manager or Technical Team Lead.
Qualifications:
- Associate degree or technical certification in Information Technology or a related field preferred.
- CompTIA A+ certification or equivalent experience.
- Experience providing technical support in a help desk or service desk environment.
- Strong knowledge of Windows operating systems, hardware troubleshooting, and software applications.
- Excellent communication, problem-solving, and customer service skills.
Benefits & Perks (TBD):
- Competitive salary and 401(k) retirement plan.
- Paid time off and a comprehensive benefits package.
- Professional development and certification reimbursement opportunities.
Automate your job search with Sonara.
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FAQs About Computer Technician Jobs at Rivell
What is the work location for this position at Rivell?
This job at Rivell is located in Sewell, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Rivell?
Candidates can expect a pay range of $50,000 and $60,000 per year.
What employment applies to this position at Rivell?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Rivell?
You can apply for this role at Rivell either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.