Computer User Support Specialist - Top Secret

PROSOFTPortsmouth, VA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Computer User Support Specialist

Evening Shift: 3PM to 10PM

Location: Portsmouth, VA - 100% on-site

Clearance: Top Secret (with SCI eligibility)

The Computer User Support Specialist shall work to provide Tier II and III user support for Network and System assets. They will be responsible to:

Provide desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms. support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.

Utilize remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues. Operate and manage ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.

Perform user account management within Active Directory, including user provisioning, group policy administration, and access control configuration. Demonstrate awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures.

Maintain compliance with role-based access control (RBAC) and acceptable use policies.

exhibit strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments.

Participate in or support shift-based or on-call operational schedules, as required.

support remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices.

Qualifications: Minimum of two (2) to four (4) years of relevant experience for Tier II support roles, or four (4) or more years of experience for Tier III roles in advanced support functions such as system access management, endpoint administration, or incident response. Basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies. Education: Associate Degree in Information Technology, Computer Science, or a related field.

Certifications: Active Security + CE or higher

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FAQs About Computer User Support Specialist - Top Secret Jobs at PROSOFT

What is the work location for this position at PROSOFT?

This job at PROSOFT is located in Portsmouth, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at PROSOFT?

Employer has not shared pay details for this role.

What employment applies to this position at PROSOFT?

PROSOFT lists this role as a Full-time position.

What experience level is required for this role at PROSOFT?

PROSOFT is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at PROSOFT?

You can apply for this role at PROSOFT either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.