Concierge
EOS HospitalityRehoboth Beach, DE
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
Guest Experience & Concierge Services
- Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
- Arrange reservations, transportation, special requests, and custom guest experiences
- Proactively identify guest needs and opportunities to elevate the stay
- Support VIP, repeat, and special-occasion guests with enhanced service
- Serve as a welcoming, knowledgeable presence for guests before, during, and after arrival
Front Desk & Operational Support
- Support Front Desk operations during peak times
- Act as a knowledge extension of the Front Desk team
- Assist with guest issue resolution and service recovery as appropriate
- Maintain alignment with Front Desk SOPs and luxury service standards
Knowledge Base & Information Management
- Maintain and curate guest-facing information spaces
- Ensure all information is accurate, current, brand-aligned, and seasonally relevant
- Coordinate updates related to hotel amenities, hours, events, and local partnerships
Hotel-Hosted Events & Experiences
- Support hotel-hosted events, retreats, and experiences
- Serve as a guest liaison during events
- Share guest feedback and insights with leadership
Collaboration & Initiative
- Operate as a self-directed role with strong ownership and accountability
- Communicate proactively with leadership regarding guest trends and opportunities
- Work collaboratively across departments to ensure consistent guest messaging
Qualifications & Skills
- Hospitality or guest services experience preferred
- Strong knowledge of (or ability to learn) Rehoboth Beach and surrounding area
- Excellent communication, organization, and problem-solving skills
- Comfortable using hotel systems and digital platforms
- Professional, warm, and proactive service style
- Ability to multitask in a fast-paced environment
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FAQs About Concierge Jobs at EOS Hospitality
What is the work location for this position at EOS Hospitality?
This job at EOS Hospitality is located in Rehoboth Beach, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at EOS Hospitality?
Employer has not shared pay details for this role.
What employment applies to this position at EOS Hospitality?
EOS Hospitality lists this role as a Full-time position.
What experience level is required for this role at EOS Hospitality?
EOS Hospitality is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at EOS Hospitality?
You can apply for this role at EOS Hospitality either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.