Concierge (Remote) at VillaSport
Syufy EnterprisesHouston, Texas
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
401k Matching/Retirement Savings
Job Description
VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry. We are currently looking for a remote concierge professional to assist our members.
If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a benefits package including a 401(k) plan with a generous company match of up to 4% of your compensation.
POSITION SUMMARY:
The Concierge will be interacting with VillaSport members and home office. Their primary responsibility is to process all change requests from VillaSport members in a timely manner. They will need to be able to communicate effectively, organized, self-motivated, resourceful, and able to successfully handle multiple concurrent duties and assignments with minimal direct supervision. They will need to be available to work during peak club hours which could include weekends. This position regularly handles highly confidential information, credit card and bank account information.
COMPENSATION AND BENEFITS INCLUDE:
- Hourly rate of pay, based on relevent experience to the role. Full-time hours.
- Fully remote work environment.
- PTO.
- Benefits package.
- 401K with dollar for dollar match up to 4%.
- Complimentary club membership.
- Discounts on club products and services.
RESPONSIBILITIES:
- Manage concierge que emails
- Process all online member add on requests
- Process all online member removal requests
- Process all online upgrade/downgrade request
- Process other membership forms as assigned to them
- Process refunds with provided guidelines
- Work closely with Member Account Representative in resolving issues for monthly billing
- Answer phone calls from members and assist with member needs
- Other duties as assigned by Supervisor.
QUALIFICATIONS:
- Hospitality industry experience is preferred
- Highly organized and a self-starter. Excellent team player. Focused yet flexible. Excellent judgment.
- Comfortable handling sensitive information and confidential information.
- Strong computer skills.
For more information, please visit our website at www.villasport.com.
No unsolicited phone calls or resumes from recruiters. Any unsolicited resumes received will be deemed the property of our Company and no recruiting and/or placement fees will be paid out should the forwarding of said material result in hire.
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FAQs About Concierge (Remote) at VillaSport Jobs at Syufy Enterprises
What is the work location for this position at Syufy Enterprises?
This job at Syufy Enterprises is located in Houston, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Syufy Enterprises?
Employer has not shared pay details for this role.
What employment applies to this position at Syufy Enterprises?
Syufy Enterprises lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Syufy Enterprises?
Syufy Enterprises is looking for a candidate with "Senior-level" experience level.
Does Syufy Enterprises allow remote work for this role?
Yes, this position at Syufy Enterprises supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Syufy Enterprises for this role?
Syufy Enterprises offers 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Syufy Enterprises?
You can apply for this role at Syufy Enterprises either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.