Confirmation Call Center Manager

Luxury Bath TechnologiesOklahoma City, OK

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Confirmation Call Center Manager

LBT of Oklahoma CityOklahoma City, OKJob Type: Full-timePay: Competitive salary + performance-based bonuses

Full Job Description

LBT of Oklahoma City is seeking an experienced Confirmation Call Center Manager to lead our call center team. This position is responsible for managing the daily operations of the confirmation department, supervising Call Center Representatives, ensuring appointments are confirmed, and helping the team achieve performance goals.

The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service.

Responsibilities

Manage the day-to-day operations of the call center.
Recruit, hire, train, coach, and motivate Call Center Representatives.
Schedule and confirm appointments for the sales team.
Answer inbound customer calls and make outbound confirmation calls.
Monitor team performance and provide ongoing coaching and support.
Manage sales representatives' schedules to maximize efficiency.
Resolve customer concerns and escalated issues professionally.
Track call center metrics and ensure weekly and monthly goals are achieved.
Maintain accurate customer records and reporting.
Foster a positive, team-oriented work environment.

Qualifications

Previous management or supervisory experience in a call center required.
Strong leadership and coaching skills.
Customer service and conflict-resolution experience.
Excellent verbal and written communication skills.
Strong computer skills, including Microsoft Office and CRM systems.
Highly organized with the ability to multitask.
Goal-oriented with a proven ability to motivate a team.
Must be available to work evenings and weekends as needed.

Benefits

Competitive salary.
Performance-based bonus opportunities.
Paid training.
Career advancement opportunities.
Supportive team environment.
Opportunity to work for a growing and respected home remodeling company.

If you are an experienced call center leader who enjoys developing teams, improving performance, and delivering exceptional customer service, we encourage you to apply today!

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FAQs About Confirmation Call Center Manager Jobs at Luxury Bath Technologies

What is the work location for this position at Luxury Bath Technologies?

This job at Luxury Bath Technologies is located in Oklahoma City, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Luxury Bath Technologies?

Employer has not shared pay details for this role.

What employment applies to this position at Luxury Bath Technologies?

Luxury Bath Technologies lists this role as a Full-time position.

What experience level is required for this role at Luxury Bath Technologies?

Luxury Bath Technologies is looking for a candidate with "Director" experience level.

What benefits are offered by Luxury Bath Technologies for this role?

Luxury Bath Technologies offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Luxury Bath Technologies?

You can apply for this role at Luxury Bath Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.