Construction & Restoration Coordinator
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$55,000-$70,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
SERVPRO Team Shaw – Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country
SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.
Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more.
If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!
Do you love helping people through difficult situations?
We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.
Primary Responsibilities
- Handle Claim putting together job files assimilate and validate that all documentation has been received from the field
- Put together estimates for customers and insurance through insurance software and prepare job file reports as needed
- Handle job close-outs by completing and executing job file documentation for insurance and/or customer
- Coordinate and manage any claim disputes with Insurance Carriers
- Handle insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication
- Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
- Handle assoicated jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing
- Manage escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions
- Providing coordination and process management for the customer through their insurance claim
Position Requirements
- 2+ years of administrative or office-related experience
- 2+ years of insurance-related experience using Xactimate is preferred
- Experience with writing estimates, job file processes, and quality assurance a plus
- Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software
- Ability to successfully complete a background check subject to applicable law
Hours
- 40 hours/week, flexible to work overtime when required
Benefits:
· Medical, Dental, and Vision
· Paid Time Off
· Sick Paid Time Off
· Paid Parental Leave
· 401k
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
Compensation: $55,000.00 - $70,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Construction & Restoration Coordinator Jobs at Servpro
What is the work location for this position at Servpro?
This job at Servpro is located in Grapevine, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Servpro?
Candidates can expect a pay range of $55,000 and $70,000 per year.
What employment applies to this position at Servpro?
Servpro lists this role as a Full-time position.
What experience level is required for this role at Servpro?
Servpro is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Servpro for this role?
Servpro offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Leave, Parental and Family Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Servpro?
You can apply for this role at Servpro either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.