Construction Customer Service Manager

Join LGI Homes as a Customer Service Manager in the Jacksonville Area.

As one of the World’s Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has built a reputation for homebuilding excellence. We are looking for a self-motivated candidate who is eager to immerse themselves in our systems, culture, and commitment to quality.

The Customer Service Manager will play a critical role in managing warranty requests for LGI Homes’ communities. This position is responsible for efficiently addressing and resolving customer warranty issues, ensuring that all work meets our high standards by overseeing and enforcing the scope of work for subcontractors and vendors, and ensuring timely completion and adherence to budget. 

The Customer Service Manager will also supervise construction processes to meet customer satisfaction and quality expectations in the absence of other construction managers. This role will step in to conduct homeowner orientations as needed, ensuring smooth communication and a seamless warranty process.

Requirements

Two years of experience within a residential construction environment is preferred for this role. The Customer Service Manager must have a customer-oriented attitude with exceptional communication and organizational skills. The Customer Service Manager must be a team player with the aptitude for multi-tasking, meeting deadlines, and building relationships with team members, vendors, and customers.

Benefits

In addition to a competitive compensation package, this position offers comprehensive training and exceptional benefits which include: medical, dental, vision, 401(k) with 4% match, an employee stock purchase plan and a new home discount. We also boast a rich company culture focused on training, goals, and recognition.