Consumer Communications Specialist
Prestige BrandsLynchburg, VA
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
OCCUPATIONAL SUMMARY:Serve as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries and complaints.ACCOUNTABILITIES:
- Provide outstanding service to and engage professionally with consumers and other company contacts
- Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products
- Enter case data into the relevant database
- Possess a constant working knowledge of company products sold world-wide
- Provide high quality customer service to consumers and health care professionals.
- Maintain professionalism and represent Brands with honor and respect
- Effectively multi-task while handling consumer contacts – have the ability to listen and electronically capture consumer comments simultaneously
- Manage large amount of inbound contacts
- Identify consumers’ needs, clarify information, research issues and provide solutions effectively and in a timely fashion
- Serve as a Brand Advocate to our consumers
- Demonstrate excellent language and communication skills both by voice and in writing
- Follows the Medical Affairs record retention system.
- Follow Good Documentation Practices.
- Maintain high quality standards for data entry and database coding.
- Maintain a high level of product knowledge.
- Attend pertinent department meetings.
- Provide complaints and inquiries analysis as necessary.
- Perform other duties as required.
- Requires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience.
- Customer Service experience, preferred
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FAQs About Consumer Communications Specialist Jobs at Prestige Brands
What is the work location for this position at Prestige Brands?
This job at Prestige Brands is located in Lynchburg, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Prestige Brands?
Employer has not shared pay details for this role.
What employment applies to this position at Prestige Brands?
Prestige Brands lists this role as a Full-time position.
What experience level is required for this role at Prestige Brands?
Prestige Brands is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Prestige Brands?
You can apply for this role at Prestige Brands either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.