Contact Center Assistant Manager
Datamark, Inc.El Paso, TX
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Contact Center Assistant Manager
Join DATAMARK as a Contact Center Assistant Manager and take a pivotal role in providing exceptional service to our clients while leading our contact center team! In this role, you will be responsible for overseeing the day-to-day operations of the contact center, ensuring that all processes run smoothly and customer needs are met effectively.
Primary Responsibilities:
- Monitors departmental performance, identifying and facilitating opportunities to improve productivity and efficiency.
- Creates recovery plans for missed Service Level Agreements and submits to clients
- Develops and implements systems to ensure Supervisors are meeting the financial metrics assigned to projects
- Gathers information for weekly billing for assigned projects
- Assists with hiring and training new staff, and completes performance evaluations that are timely and constructive
- Conducts meetings with clients and presents production data, improvement plans, workflow processes, and production processes
- Effectively executes quality management processes to ensure quality metrics are met
Requirements
- Bilingual in English and Spanish is required
- Minimum of 6 years of experience in a contact center environment, with at least 4 years in a supervisory capacity.
- Experience in a management role within a contact center for at least 1 year.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Ability to thrive in a fast-paced environment and manage multiple priorities.
- Excellent leadership and mentoring skills, ability to coach and mentor customer service representatives.
- Demonstrated analytical/problem-solving skills
- Organized with attention to detail.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- High School Diploma or equivalent is required; bachelor’s degree is preferred.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- $55,000.00
Automate your job search with Sonara.
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FAQs About Contact Center Assistant Manager Jobs at Datamark, Inc.
What is the work location for this position at Datamark, Inc.?
This job at Datamark, Inc. is located in El Paso, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Datamark, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Datamark, Inc.?
Datamark, Inc. lists this role as a Full-time position.
What experience level is required for this role at Datamark, Inc.?
Datamark, Inc. is looking for a candidate with "Director" experience level.
What benefits are offered by Datamark, Inc. for this role?
Datamark, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Datamark, Inc.?
You can apply for this role at Datamark, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.