Contact Center Representative - Consumer Banking
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Overview
Remote
On-site
Compensation
$19-$21/hour
Job Description
Anticipated Start Date: November 2nd
Job Overview:
KeyBank is seeking a Customer Service Specialist to join our fast-paced call center team. In this role, you will handle inbound customer calls, resolve issues, and deliver exceptional service experiences.
This is an ideal opportunity for individuals who are customer-focused, detail-oriented, and thrive in a high-volume environment.
Key Responsibilities:
- Answer inbound customer service calls in a high-volume call center- this will require back to back phone calls all day long
- Resolve customer inquiries related to banking products and services.
- De-escalate and manage challenging customer situations professionally.
- Provide support for online and mobile banking platforms.
- Navigate multiple systems while speaking with customers.
- Maintain accurate documentation and follow company policies.
- Collaborate with internal teams to resolve client issues.
Requirements:
- Must reside in the Amherst, NY location- training is onsite for minimally 3 months.
- Minimum 1 year of customer service or call center experience.
- High school diploma or GED.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Comfortable using multiple computer systems and technology.
- Flexible schedule availability.
Preferred Qualifications:
- Minimally 2 years previous call center experience.
- Remote/work-from-home experience.
Skills:
- Customer service.
- Communication.
- Problem-solving.
- Multitasking.
- Emotional intelligence.
- Technical proficiency (online/mobile platforms).
Benefits:
- Competitive pay.
- 401(k).
- Paid time off.
- Tuition reimbursement.
- Fitness reimbursement.
- Paid training and career development.
- Shift differentials and performance incentives.
Remote Requirements:
- Hardwired high-speed internet (50 Mbps minimum).
- Dedicated home office space.
- Quiet, professional work environment.
About KeyBank:
KeyBank is committed to delivering exceptional client experiences through teamwork, innovation, and a supportive work culture. Join a team that values growth, collaboration, and recognition.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Contact Center Representative - Consumer Banking Jobs at KeyBank
What is the work location for this position at KeyBank?
This job at KeyBank is located in Buffalo, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at KeyBank?
Candidates can expect a pay range of $19–$21 per hour for this role.
What employment applies to this position at KeyBank?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at KeyBank?
You can apply for this role at KeyBank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.