Contact Center Specialist
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Overview
Compensation
$20-$20/hour
Job Description
Title: Contact Center Specialist (Onsite)Location: Johnston, RIpay rate: $20/hrDescription:
- Our customers rely on our Contact Center Specialists to help them understand and make sense of general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.
- As part of our dedicated Contact Center team, you will be responsible for creating positive interactions with customers every day, whether thats delivering a memorable service experience, or helping to problem-solve.
- You will answer customer inquiries through a particular channel, over the phone or through online chat, and service all our national customer needs perhaps specializing in a specific product.
- Youll receive extensive training to build your expertise and prepare you to handle customer inquiries.
- This, alongside your day-to-day customer interactions, will allow you to gain deeper knowledge and understanding of the banking industry and facilitate your career progression.
- Field a variety of incoming customer inquiries via phone or chat to deliver high-quality solutions for our customers.
- Actively seek opportunities to help customers bank better by recommending products and services that meet their banking needs.
- Gain deeper knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity.
- Troubleshoot issues and determine the appropriate course of action for effective resolution.
- Work in a fast-paced environment, demonstrating active listening skills.
- Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow.
- Receive feedback from observations of your recorded interactions to support coaching, development and performance.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Contact Center Specialist Jobs at Axelon Services Corporation
What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Johnston, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Candidates can expect a pay range of $20–$20 per hour for this role.
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon Services Corporation?
You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.