Contact Center Specialist
Axelon Services CorporationJohnston, RI
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Job Description
Job Title: Contact Center Specialist (Onsite) Location: East Providence or Johnston, RI Pay: 22/hr Description: As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience. Responsibilities:
- Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
- Research and train clients on all products offered.
- Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
- Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
- Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
- Proactively advise management of impending problems or obstacles to meeting service standards.
- 5 Years of customer service and Call Center experience; banking experience preferred
- Excellent phone communication and listening skills
- Ability to prioritize and manage daily workload
- Ability to multi-task and work independently in a fast-paced work environment
- Computer proficiency and acumen
- Self-motivated attitude with a desire to succeed
- Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)
- High School (GED Equivalent), Bachelors Degree preferred.
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FAQs About Contact Center Specialist Jobs at Axelon Services Corporation
What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Johnston, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
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