Contact Center Sr Specialist

Axelon Services CorporationRiverside, RI

$22 - $22 / hour

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Compensation

$22-$22/hour

Job Description

Job title: Contact Center Sr Specialist (Onsite) Location: Riverside, RI | Pay: 22/hr Job Description:

As part of our dedicated Contact Center team, the Contact Center Sr. Specialist creates positive interactions with customers every day by delivering memorable service experiences and helping to problem-solve complex issues.

In this role, duties will vary and typically require strong knowledge of internal procedures and root cause analysis. You will rely on your experience and judgment to plan and accomplish assignments, including collaboration with management when necessary.

You will serve as an escalation point, assisting customers with complex issues via phone calls or online chat, and may specialize in servicing a particular customer segment. Beyond problem-solving, you will provide expert advice through right fit conversations focused on the range of benefits available within our suite of products, demonstrating our commitment to supporting customers at every stage of life s journey.

Responsibilities:

Work independently and in conjunction with the team, using all resources available to service customers effectively and efficiently.
Provide in-depth support for all products and services we offer, including digital solutions and technical support.
Identify and socialize cross-sell opportunities to increase customer satisfaction and enhance customer relationships.
Act as a reference/escalation point for colleagues both within the Contact Center and across the organization, with exemplary understanding of end-to-end processes/products.
De-escalate through advanced communication skills, exploring options to solve problems in an efficient manner.
Accurately and independently complete all customer follow-up work.
Retain ownership of customer issues to satisfactory completion and escalating when appropriate. This includes identifying trends and conducting root cause analysis.
Act as the voice of the customer , sharing customer feedback as appropriate with Management or via issue tracking.
Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Contact Center Sr Specialist Jobs at Axelon Services Corporation

What is the work location for this position at Axelon Services Corporation?

This job at Axelon Services Corporation is located in Riverside, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Axelon Services Corporation?

Candidates can expect a pay range of $22–$22 per hour for this role.

What employment applies to this position at Axelon Services Corporation?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Axelon Services Corporation?

You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.