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Contact Center Supervisor

Datamark, Inc.El Paso, TX
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.

As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.

Requirements

  • High school diploma or equivalent; bachelor's degree preferred
  • Minimum of 2 years experience in a contact center environment
  • At least 1 year of supervisory or team lead experience
  • Open availability
  • Must pass a thorough background check
  • Strong communication and interpersonal skills
  • Bilingual proficiency (Spanish/English)
  • Excellent leadership and coaching abilities
  • Familiarity with contact center metrics and performance indicators
  • Ability to handle escalated customer issues calmly and professionally
  • Proficient in Microsoft Office and contact center software

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • $45,000.00 annual

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FAQs About Contact Center Supervisor Jobs at Datamark, Inc.

What is the work location for this position at Datamark, Inc.?
This job at Datamark, Inc. is located in El Paso, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Datamark, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Datamark, Inc.?
Datamark, Inc. lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Datamark, Inc.?
Datamark, Inc. is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Datamark, Inc. for this role?
Datamark, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Datamark, Inc.?
You can apply for this role at Datamark, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.