Contact Management Specialist
Alfa InsuranceMontgomery, Alabama
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Company Overview
Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.
Working as a Contact Management Specialist for Alfa Insurance® is more than just processing changes in the system. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and actively contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.Job Summary
Are you detail-oriented, deadline-driven, and passionate about delivering exceptional customer service? Join a dynamic team of professionals committed to excellence as a Contact Management Specialist. In this role, your strong communication skills, organizational finesse, and ability to manage time effectively will be key to success. Proficiency in Microsoft Office is essential, and your collaborative spirit will thrive in an environment that values precision, teamwork, and client satisfaction.
Responsibilities
- Process policy changes in Guidewire for P&C policies to include address changes, membership, customer number changes, contact updates, and agent recodes.
- Process returned mail for P&C and Life policies.
- Process Guidewire Activities.
- Use a tracking system.
Qualifications
- High school diploma required.
- Guidewire, Outlook, Word, and Excel experience is helpful.
- Multi-tasking is required for this position, along with the ability and expertise to perform research.
- Good communication skills are required as this position interacts with the field and home office employees in gathering information, as well as outside contacts such as mortgagees and lienholders.
- Must follow comprehensive workflows.
Benefits/Perks
- Opportunity for annual performance bonus
- Discounts on your auto insurance (underwriting approval required)
- Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
- Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
- Short-term and long-term disability
- Flexible Healthcare and Childcare spending accounts for tax savings
- Opportunities for advancement
- Continuous training and support throughout your career with Alfa
- College tuition discounts at various colleges in Alabama
- Fitness center
- Onsite cafeteria
Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior customer service and claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.
Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s becoming part of a well-respected company that is based on our core 4 values of faith, family, community and integrity.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Contact Management Specialist Jobs at Alfa Insurance
What is the work location for this position at Alfa Insurance?
This job at Alfa Insurance is located in Montgomery, Alabama, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Alfa Insurance?
Employer has not shared pay details for this role.
What employment applies to this position at Alfa Insurance?
Alfa Insurance lists this role as a Full-time position.
What experience level is required for this role at Alfa Insurance?
Alfa Insurance is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Alfa Insurance for this role?
Alfa Insurance offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Alfa Insurance?
You can apply for this role at Alfa Insurance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.