Content Onboarding Operations Program Manager- #26-22426
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Overview
Job Description
Duration-8 months Contract
About the Client & Team
We are looking for a Program Manager to own partner onboarding and operations, manage onboarding projects with cross-functional teams (Client, Product, Engineering), and serve as the operational point of contact for partners encountering issues outside the self-service workflow. You will translate partner friction into actionable tooling requirements, drive accountability across teams, and ensure partners get to live quickly and stay healthy post-launch.
A Day in the Life
You start the morning reviewing open partner tickets, checking which onboarding milestones are at risk, and prepping for a partner call where you will walk a new content provider through their feed integration setup in Creator Studio. Mid-morning, you join a standup with engineering to escalate a metadata ingestion bug affecting three partners across two marketplaces, providing reproduction steps and a proposed fix. After lunch, you connect with a Client counterpart in another locale to align on an incoming partner's onboarding timeline, then draft a feature proposal for Creator Studio based on a recurring partner pain point you have tracked over the past month. You close the day updating your onboarding tracker and sending a status summary to leadership on international expansion progress.
Key Responsibilities
- Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed
- Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues
- Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities
- Interface with BDs and partners across international marketplaces to ensure onboarding processes scale across new locales
- Define and propose tooling feature requirements based on patterns observed in partner issues and feedback
- Track engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelines
- Build mechanisms to report onboarding progress, partner health, and issue trends to leadership
- Drive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QA
- Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues
- Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution
- Communicate program status, risks, and trade-offs to Directors and VPs through written narratives
Basic Qualifications
- 5+ years of program or project management experience
- Experience managing cross-functional projects with technical and non-technical stakeholders
- Experience with content operations, partner onboarding, or platform enablement at scale
- Strong written and verbal communication skills
Preferred Qualifications
- Experience with content delivery pipelines, feed management, or streaming media operations
- Experience working with international partners across multiple time zones and locales
- Familiarity with self-service tooling platforms and product feedback loops
- Comfort operating across Client, Product, and Engineering in a fast-moving environment
- Track record of building operational mechanisms from scratch
Required Skills
- Positive Attitude
- Willingness to learn
- Trainable
- Some form of technical ability/knowledge
- Plus, having electrical/mechanical experience
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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