Contents Manager

Paul Davis Restoration, Inc. is a national leader in property damage emergency services, restoration, and reconstruction for residential and commercial properties. With more than 340 franchises and company-owned operations across the US and Canada, we've helped over two million property owners restore their homes and businesses since 1966.

We are seeking a Contents Manager to lead our contents division, oversee project execution, and deliver best-in-class service to clients who have experienced property loss. This role requires a balance of operational leadership, customer service excellence, and team development to ensure every project is completed on time, on budget, and to the highest quality standards.

What You'll Do:

• Lead and manage contents crews, ensuring efficient, safe, and high-quality pack-outs, cleaning, storage, and returns.

• Oversee job scheduling, workflow, and resource allocation to maximize productivity and meet deadlines.

• Prepare accurate estimates and documentation in compliance with carrier guidelines.

• Maintain proactive, clear, and professional communication with clients, insurance adjusters, and internal teams.

• Conduct on-site inspections for quality control, issue resolution, and client satisfaction.

• Ensure inventory accuracy and proper maintenance of all equipment and vehicles.

• Mentor, train, and develop team members to meet performance and quality expectations.

• Track key performance indicators (KPIs) such as job profitability, cycle time, and customer satisfaction scores.

• Identify process improvements to drive efficiency and operational excellence.

Why Join the Team?

Paul Davis is built on principles of customer service, dynamic decision-making, and leadership. We are growing locally and nationally, and we offer industry training, leadership development, and career advancement opportunities. You'll join a culture where we:

• Deliver what we promise

• Respect the individual

• Have pride in what we do

• Practice continuous improvement

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Qualifications:

• Proven leadership experience in restoration, construction, or related industry.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• Excellent communication skills, both written and verbal.

• IICRC certifications (Fire, Water, Odor, Upholstery) preferred.

• Ability to adapt to change and work in high-pressure situations.

• Valid driver's license with a clean record.

• Willingness to work nights, weekends, and overtime as needed.

Compensation & Benefits:

• Competitive base salary plus performance-based incentives

• Paid training and industry certifications

• Leadership development opportunities

• Monthly cross-training to advance your career

• Flexible scheduling options

• Bonus opportunities based on performance

• Strong team culture and supportive work environment

If you are a dedicated leader who takes pride in delivering exceptional results and making a difference for clients in their time of need, we invite you to apply.

Equal Opportunity Statement:

Paul Davis Restoration is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other protected status under applicable law.