Contingency Management Coordinator - African American Healing Center Aahc

JOB SUMMARYHealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.The Outpatient Program is specifically designed for people who struggle with substance use disorders, mental health issues or co-occurring disorders. The African-American Healing Center Outpatient Program works with high-risk populations from a variety of backgrounds, with a focus upon those cultural issues specific to the Black demographic of the San Francisco Bay Area. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in's, referrals from other agencies and step-down transitional clients from residential treatment programsThe Contingency Management (CM) Coordinator delivers and tracks all Contingency Management services, including drug screening and incentive distribution. This role provides encouragement and support to clients engaging in CM as a treatment strategy and serves as the primary point of contact for CM services.The CM Coordinator may also provide case management services, including support with housing, employment preparation, and obtaining vital documents. Group facilitation is an important component of the role, contributing to psycho‑educational learning and life‑skills development.This position works collaboratively with a multidisciplinary team to ensure optimal treatment outcomes and delivers services in outpatient offices, residential treatment settings, or in the field, depending on client and program needs.Key ResponsibilitiesContingency Management

Outreach to and follow up with clients and staff interested in CMDetermine and communicate CM eligibilityCoordinate with existing treatment providersProvide CM education and training to staff and clientsComplete all enrollment procedures and documentation for CM participantsOrient and guide CM participantsCoordinate with treatment staff to ensure collaboration on CM servicesCollect urine analysis samples and enter results into the designated databaseEnsure clients are seen according to program schedules, with visits separated by at least 72 hoursDeliver incentives and/or support incentive deliveryMeet regularly with CM participants to review progress and goalsCollaborate with clients to work toward rehabilitation goalsSeek clinical consultation throughout treatment, especially in high‑risk situationsMaintain frequent communication with treatment teams, including participation in case conferences and care planning meetingsDeliver services in outpatient, residential, or field settings as assignedMeet expected service‑hour performance requirementsProvide translation services as needed (if applicable)

Group Facilitation

Lead psycho‑educational groups supporting recovery and harm‑reduction learningProvide group coverage as needed to support fellow staff

Case Management

Gather, post, and share tangible and printed resources with clients, including:

HousingHealth and medical servicesEmployment resourcesIdentification and vital documents

Assist clients with care coordination tasks such as:

Housing waitlist applicationsJob applicationsResume development

Accompany clients to outside appointments when neededPlace reminder calls to clients and step‑down staff to support attendanceLead 90-day Milestone meeting coordination

Clinical Documentation

Complete all progress notes within 72 hours of service deliveryMaintain compliance with all clinical documentation deadlinesEnter drug test results promptly to ensure timely incentive distributionMaintain documentation in accordance with:

Agency policies and proceduresHIPAA42‑CFRDMH and SAPC standards

Training, Supervision, and Quality Improvement

Participate actively in individual supervisionAttend agency and team meetingsEngage in training opportunitiesCommunicate collaboratively with all members of the behavioral health team, including:

Medical providersMental health staffPsychiatrySubstance use disorder specialists

Complete all assigned trainings and Relias courses on time

Other Duties

Arrange work schedules according to agency needsAttend and assist with tabling and presentations at events outside of the office when possibleServe as site "Overdose Champion", attending associated meetings for prevention and awarenessAttend staff meetings and other meetings as assignedRead and respond to emails and Teams messages daily as appropriateAssist with organizing and maintaining office spaceDrive agency‑approved vehicles for client transport when clearedWork collaboratively with:

Case ManagersClinical TherapistsCounselorsRecovery CoachesSubstance Use Treatment TeamsMedical ProvidersPsychiatrists

Perform other duties as assigned

QualificationsEducation, Certification, and Experience

High school diploma or equivalent requiredBachelor's degree preferredSUD registered or certified and in good standing with a California certifying agencyMinimum of two years' experience in the human services field preferredExperience working with substance‑using populationsExperience providing trauma‑informed servicesExperience delivering evidence‑based practices preferred

Knowledge

Knowledge of substance use, mental health, and criminal justice impactsCultural competence and ability to work with diverse populationsProficiency with Microsoft Word, Outlook, and internet applications