Contract & Compliance Coordinator

Essential Functions

Provide billing and customer account support while partnering with Operations and Finance teams to ensureaccurateandtimelyrevenue recognition.

• Collect,validate, andmaintaintrip and service dataforaccurateclient invoicing.

• Collaborate with operations teams to ensure daily transportation activity is properly documented andsubmittedfor billing.

• Prepare, review, and process invoices and related billing documentation for assigned clients.

• Verify trip records, mileage, wait time, no-shows, cancellations, and special services prior to invoice generation.

• Interpret transportation contracts, service agreements, and pricing schedules to ensureaccurateinvoicing and compliance with billing requirements.

• Process weekly, monthly, and contract-specific billing cycles within established deadlines.

• Resolve billing discrepancies, payment issues, and client inquiries ina timelyand professional manner.

• Monitor accounts for payment discrepancies andassistinidentifyingbilling errors or revenue leakage opportunities.

• Communicate directly with clientsregardinginvoices, billing questions, and supporting documentation.

• Generate billing reports, invoice summaries, and other client-requested reporting.

• Maintain rate schedules, contract pricing, and billing system data to ensure invoice accuracy.

• Ensure billing practicescomply withtransportation contracts, broker requirements, service level agreements, company policies, and applicable regulations.

• Maintainaccuratedocumentation to support audits, customer reviews, and internal controls.

• Meet established productivity, accuracy, and service standards.

• Support andassistoperations when needed with driver safety compliance reporting and documentation.

• Perform other duties as assigned.

Qualifications

Education

• Associate degree in Business Administration, Accounting, Finance, ora relatedfield preferred.

• An equivalentcombination of education and relevant experience may be considered.

Experience

• Two (2) years of experience in billing, invoicing, accounts receivable, customer service, administrative support, or a related field preferred.

• Experience in transportation,logistics, healthcare transportation, or contract-based billing environments preferred.

• Experience using billing, accounting, ERP, scheduling, or transportation management systems preferred.

Knowledge, Skills & Abilities

• Strong attention to detail and commitment to data accuracy.

• Ability to analyze billing data andidentifydiscrepancies.

• Strong organizational, prioritization, and time management skills.

• Excellent customer service, verbal communication, and written communication skills.

• Proficiencyin Microsoft Excel, Outlook, Word, and reporting tools.

• Ability to handle sensitive financial and client information with discretion and confidentiality.

• Ability to work independently while collaborating effectively across departments.

• Strong problem-solving andcritical-thinkingskills.

• Ability to interpret contracts, pricing schedules, and billing requirements.

• Ability to learn and navigate multiple software systems and databases.

Success in This Role

Success in this position isdemonstratedby:

• Accurate andtimelyinvoice generation.

• Minimal billing errors, disputes, and rework.

• Prompt resolution of client billing inquiries.

• Consistent compliance with contract requirements and company policies.

• Strong working relationships with operations, finance, and clients.

• Effective supportofrevenue collection and cash flowobjectives.

Physical Requirements

• Ability to remainstationaryand work at a computer for extended periods.

• Ability to occasionally move files, records, and office materials weighing up to 20 pounds.

• Ability to communicate effectively in person, by phone, and electronically.

This is an on-site role in our Hudson, MA, office.