Contract Success Specialist

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Contract Success Specialist will support the Contract Success team to help manage, monitor, and follow up on service engagements under our state contracts. Their job is to work closely with internal teams to assist with supporting contract relationships.

The goal of the Contract Success Specialist is to make the customer as successful as possible, which in turn, improves customer lifetime value for the company. The Contract Success Specialist is to ensure that the company is "easy to do business with" in fulfilling the requirements of contracts.

The Contract Success Specialist will report to Public Sector Manager of Contract Success.

Role Description

• Respond to requests from Contract Success Team, Leadership, Internal SHI Business Units- Single Point of Contact on matters related to the Contract

• Provide status updates to Senior Management and Public Sector Contract Request

• Provide daily/weekly status updates to Contract Success Team

• Actively engage with the Solutions teams in support of ensuring quality and status of SOW engagements and process for the Contract Success Team and Customers consuming services from SHI

• Collaborate with Contract Success Team on processes related to fulfilling contracts are established within the various company organizations

• Ensuring the correct internal team is engaged for a specific task

• Tracking status of action items

• Actively engage with various internal teams/departments to ensure deadlines are met, and escalating as appropriate

• Track Pre-Sales Statements of Work (SOW) generation action items

• Conduct status meetings with Contract Success Team

• Import data to internal MS Teams and Sharepoint sites for reporting and status

• Collaborate with various teams in preparing Statements of Work in accordance with Contract requirements

• Provide back up for team for vacation and sick coverage

• Aid senior staff and management with marketing and power point presentations

Behaviors and Competencies

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Problem Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Conceptual Thinking: Can develop and apply moderate conceptual frameworks to solve moderate problems.

• Result Orientation: Can set personal goals and work towards them, achieving results consistently.

• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

• Detail Orientated: Can identify errors or inconsistencies in work and make necessary corrections.

• Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions

• Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

Skill Level Requirements

• The ability to manage and optimize the interpersonal relationships between employees and the organization, fostering a positive work environment and resolving conflicts effectively.- Basic

• Possess a keen attention to detail, enabling the identification and correction of errors.- Basic

• Effectively identify and establish priorities, goals, and objectives for assigned tasks.- Basic

• Skillfully manage multiple tasks simultaneously, ensuring both efficiency and accuracy in completion.- Basic

• Demonstrate excellence in multitasking, prioritizing tasks, managing time, and executing assignments with effective follow-up.- Basic

• Communicate information and ideas clearly and effectively in both written and oral forms.- Basic

• Identify and propose diverse solutions to contract issues that benefit all parties involved.- Basic

• Efficiently manage high-volume tasks to consistently meet Service Level Agreements (SLAs).- Basic

Other Requirements

• Completed Bachelor's Degree or equivalent work experience

• 1-3 years of experience in a sales position (inside/outside) or partner/vendor support or accounting specialist, purchasing, hardware or software role with experience working with customers or vendors

• 1-3 years of Experience with the Microsoft Office Suite- Word and Track Changes, Excel, Outlook, SharePoint

The base salary range for this position is $45,000 - $70,000. The estimated on-target earnings, or OTE, which includes a base salary, are $45,000 - $70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity- M/F/Disability/Protected Veteran Status