Contractor - Legal

Responsible for analyzing, evaluating, and optimizing business processes to support operational efficiency, cost reduction, risk mitigation, and service quality. Works with moderate supervision to conduct end-to-end process reviews, identify improvement opportunities, and design scalable process solutions. Partners with business stakeholders and subject matter experts (SMEs) to understand current-state operations, develop future-state processes, and support implementation efforts. Applies foundational knowledge of process improvement methodologies to deliver measurable business results and solve a range of mostly straightforward problems with some increased scope and complexity.

• Analyze existing business processes to identify inefficiencies, redundancies, risks, and opportunities for improvement.
• Conduct end-to-end process reviews to understand workflows, dependencies, pain points, and business impacts.
• Facilitate discussions with stakeholders and subject matter experts (SMEs) to gather requirements and understand current-state processes.
• Develop current-state and future-state process maps, flowcharts, and supporting documentation using process modeling best practices.
• Partner with business stakeholders to design and document new processes.
• Identify process improvement opportunities and provide data-driven recommendations to improve efficiency, effectiveness, quality, and customer experience.
• Develop and maintain process documentation including process maps and process narratives.
• Conduct root cause analysis and recommend solutions to address process-related issues and operational challenges.
• Support business process redesign initiatives by evaluating process performance, controls, handoffs, and automation opportunities.
• Contribute to the development of business cases, value assessments, and ROI analyses for process improvement initiatives.
• Collaborate with cross-functional teams to evaluate and implement process changes.
• Support the implementation of approved process improvements and monitor effectiveness through performance metrics and reporting.
• Assist in benchmarking internal processes against industry standards and best practices.
• Utilize process modeling and workflow tools to visualize, communicate, and validate process designs.
• Participate in change management activities to support successful process adoption and stakeholder engagement.
• Present findings, recommendations, and process improvement opportunities to stakeholders and leadership audiences.
• May perform other duties as assigned.

• 5+ years of experience in process improvement or business analysis.
• Intermediate understanding of business and operating environment.
• Experience in root cause analysis and problem-solving techniques.
• Experience in process documentation and standardization.
• Experience in cross-functional collaboration.
• Exposure to business case development and ROI modeling.
• Proficient in process improvement methodologies.
• Proficient in process modeling and workflow tools.
• Basic knowledge of data analysis and visualization techniques.
• Understanding of change management principles.
• Knowledge of business requirements gathering.
• Knowledge of performance metrics and KPIs.
• Project management skills.
• Bachelor s Degree in Business, Operations, or related field or equivalent combination of training, education and experience.

• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.