Control Center Communications Coordinator

SALARY

$39.07

POSITION SUMMARY

Ensures that appropriate communication with internal and external customers is maintained. Supports electronic communications efforts, assuring updates and status changes are provided in a timely manner. Works closely with Control Center Staff and Communications Department to ensure that information being communicated both internally and externally is timely, accurate and consistent.

PRIMARY RESPONSIBILITIES

• Creates, generates and disseminates alerts and restoration updates detailing service-related information to CTA personnel and to the general public.
• Gathers information from Control Center personnel to provide updates.
• Disseminates service information, planned service changes and elevator status to customers via electronic communication tools (e.g., web posting, emails, text messages, Bus Tracker and X social media platform).
• During disruptions or emergency service conditions, disseminates pertinent service information (e.g., service disruptions, alternate service, etc.) to customers via electronic communication tools (e.g., web posting, emails, text messages, X social media platform, etc.) and Public Address Platform Announcements.
• Creates and maintains various logs and databases.
• Produces reports and performs weekly audits of Public Address (PA) System.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

• CHALLENGES
• Communicating coherent and concise messages during emergency situations.
• Gathering accurate information to synthesize and communicate to customers.

EDUCATION/EXPERIENCE REQUIREMENTS

• Associate degree, plus communication or operations experience, or an equivalent combination of education and experience relating to this position.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Must have a clear, audible voice to make station announcements.
• Must be able to hear information via phone calls from CTA personnel at field incident sites.

KNOWLEDGE, SKILLS, AND ABILITIES

• General knowledge of CTA bus and rail service.
• Strong written and verbal communication skills.
• Strong interpersonal skills necessary to effectively communicate with personnel.
• Strong attention to detail.
• Strong time management skills.
• Intermediate instruction and coordination skills.
• Intermediate skills necessary to operate personal computer systems, Microsoft Suite, Internet searches, and database retrieval.
• Ability to prepare clear, concise messages and disseminate accurate information quickly during a service disruption.
• Ability to maintain a suitable temperament and disposition.
• Ability to work in a high-pressure environment.
• Ability to handle multiple tasks simultaneously within limited timeframes.

WORKING CONDITIONS

• Work day is typically eight (8) hours or longer during weekday and weekend hours with varying shift times.
• May be required to work various extended or irregular hours (including evenings, nights, & weekends) in order to meet scheduling needs or respond to CTA emergencies.
• Work in a high-pressure environment during emergencies.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and related software and equipment.