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Coordinator

Apex Pros Plumbing, Electrical, Heating and AirDublin, OH
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Apex Pros is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members. Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience.

This position is primarily responsible for coordinating installations for maximum customer satisfaction while maintaining a high level of profitability through efficiency and productivity.

Position overview

  • Coordinates the scheduling of installations.
  • Assign and allocate appropriate field personnel to install new systems, with consideration of their specific skills, and abilities
  • Ensure that the schedule is maximized in order to meet and exceed daily numbers.
  • Communicate with customers to confirm the scheduling of their installation.
  • Assign and dispatch installation Technicians on a daily basis.
  • Provide detailed information about the installation job to installers the evening before the job is scheduled. This includes phone and emails to tech and personal email addresses with job sheet specifications.
  • Secures any permits needed for a job.
  • Communicate personally with each installer daily (approximately 3 pm) to determine status of job completion.
  • Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.
  • Communicate with warehouse personnel as soon as a job is received to begin the equipment & parts acquisition process.
  • Track job, field personnel, and backlog status on appropriate spreadsheets. (Installation Tracker)
  • Financing
  • Prepares closing paperwork for customers to sign and places it in a job packet prior to installation.
  • Files finished paperwork with the finance company timely in order to receive payment quickly.
  • Resolves issues relating to financing.
  • Answers incoming customer phone calls.
  • Books service calls as needed.

Requirements

Minimum Qualifications:

  • 1 to 2 years of home service experience.
  • Prior experience in ServiceTitan
  • Possess enthusiasm, persuasiveness, accuracy, and be efficient with time management.
  • Working knowledge of Microsoft Outlook, Excel, and Word and Google office.
  • Must have a high school diploma or equivalent.

Benefits

Why You'll Love It Here (Benefits / Total Rewards)

·       Health Care Plan (Medical, Dental & Vision)

·       Retirement Plan (401k)

·       Paid Time Off

·       Short Term Disability

·       Training & Development Opportunities

·       Life Insurance

·       Wellness Resources (Gym & Onsite Barber)

·       Employee Assistance Program

·       Health Savings Account

·       Team Lead Provided Company Vehicle and Fuel Card

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FAQs About Coordinator Jobs at Apex Pros Plumbing, Electrical, Heating and Air

What is the work location for this position at Apex Pros Plumbing, Electrical, Heating and Air?
This job at Apex Pros Plumbing, Electrical, Heating and Air is located in Dublin, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Apex Pros Plumbing, Electrical, Heating and Air?
Employer has not shared pay details for this role.
What employment applies to this position at Apex Pros Plumbing, Electrical, Heating and Air?
Apex Pros Plumbing, Electrical, Heating and Air lists this role as a Full-time position.
What experience level is required for this role at Apex Pros Plumbing, Electrical, Heating and Air?
Apex Pros Plumbing, Electrical, Heating and Air is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Apex Pros Plumbing, Electrical, Heating and Air for this role?
Apex Pros Plumbing, Electrical, Heating and Air offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Apex Pros Plumbing, Electrical, Heating and Air?
You can apply for this role at Apex Pros Plumbing, Electrical, Heating and Air either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.