Coordinator, Education Design & Delivery

How you move is why we're here.

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $60,000.00 - $91,125.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Coordinator, Education Design & Delivery will report to Digital Education Manager with supervisory dotted line to Sr. Director, Education Design & Delivery. Responsibilities include, but are not limited to, the following:

eLearning Development, Deployment, Quality Control & LMS Support

• Develop and maintain new interactive eLearning modules using Articulate 360 or other content authoring tools, leveraging AI as appropriate and incorporating SME content, multimedia, and assessments
• Convert legacy content into efficient, effective, engaging digital learning experiences
• Apply instructional design best practices, adult learning principles, and accessibility standards
• Curate AI-generated educational content for delivery across multiple platforms and formats (e.g., podcasts, microlearning videos, knowledge briefs)
• Prepare and package courses for LMS deployment (e.g., SCORM)
• Conduct testing and quality assurance across browsers, devices, and LMS environments
• Troubleshoot content issues related to playback, tracking, and learner experience
• Maintain version control, documentation, and asset libraries
• Adhere to organizational branding, templates, and governance standards
• Stay current on Articulate 360 updates, eLearning trends including AI, and emerging instructional technologies
• Execute basic LMS functions, including adding course content, managing enrollments, report pulling, and providing learner support, as applicable

Podcast & Video Coordination

• Coordinate end-to-end podcast and video production workflows with internal stakeholders and production partners, including any scheduling, recording, editing, approvals, and publishing required
• Serve as the primary point of contact for faculty and internal/external stakeholders, providing support, as needed
• Oversee post-production processes, including editing, quality checks, and final approvals
• Ensure media is added to platforms with accurate supporting information and shared with channel partners
• Maintain an organized archive of media files, assets, and documentation
• Provide reports on learner activity and engagement across all channels

Required Qualifications

• Education

• Bachelor's degree in instructional design, education, communications, media, or related

• Experience

• 2-3 years of eLearning development and/or instructional design experience as part of a team creating professional learning content

• Demonstrated experience developing eLearning using Articulate 360 (e.g., Storyline, Rise)

• Demonstrated ability to use AI tools responsibly and productively in business and eLearning contexts

• Skills

• Developing eLearning content using Articulate authoring tools (Storyline, Rise)

• Applying instructional design principles (e.g., chunking, scaffolding, learning alignment)

• Creating microlearning and short-form digital learning assets

• Using AI tools to generate, adapt, and enhance learning content

• Applying accessibility best practices (e.g., captions, readable layouts, inclusive design)

• Following established templates, standards, and branding guidelines

• Performing quality assurance and content review

• Managing projects using a project management tool (Monday.com preferred)

• Excellent communication and collaboration skills

• Strong attention to detail, organization, and quality

• High level of technical aptitude with the ability to quickly learn and adapt to new tools and technologies

Preferred Qualifications

• Experience

• Experience working with learning management systems (LMS), with Thought Industries preferred

• Experience producing learning assets at scale and under tight timelines

• Experience coordinating podcast or video production projects

• Experience supporting education or training in a healthcare environment

• Skills

• Knowledge of medical terminology and CME (Continuing Medical Education) content

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.