Core Banking Application Analyst

The Core Banking Application Analyst will support the bank’s mission-critical core banking platform and related applications, with primary focus on day-to-day operational stability, issue resolution, vendor coordination, business support, and project delivery. The role requires a strong techno-functional understanding of core banking processes, particularly Temenos T24/Transact or similar platforms, along with the ability to work closely with business users, IT teams, infrastructure teams, automation teams, project managers, and external vendors.

Key Responsibilities

• Provide operational support for core banking applications, ensuring continuity of day-to-day business activities and timely resolution of production issues.
• Act as a functional analyst and liaison between business users, IT Applications, infrastructure, automation, project teams, and external vendors.
• Analyze incidents, service requests, and business issues to determine root cause, business impact, customer impact, and appropriate resolution path.
• Coordinate with vendors such as core banking providers and related service partners to open, track, escalate, and resolve support tickets within agreed timelines.
• Support core banking modules and processes including accounts, deposits, lending, payments, standing orders, sweeps, cash pooling, accounting, reporting, and related interfaces.
• Participate in application upgrades, enhancements, releases, migrations, and integration projects involving core banking and downstream systems.
• Gather and document business requirements, assess functional and technical impacts, and translate requirements into clear specifications or actionable work items.
• Support testing activities including unit testing, SIT, UAT coordination, regression testing, production validation, and post-implementation support.
• Review vendor-provided solutions, validate design proposals, and ensure solutions align with business needs, operational controls, risk requirements, and IT standards.
• Contribute to change management, release planning, deployment coordination, CAB preparation, and production readiness activities.
• Monitor batch processes, interfaces, data flows, file transfers, and scheduled jobs related to core banking and connected platforms.
• Maintain application documentation, operational procedures, support guides, and knowledge transfer materials for the IT Applications team.
• Support audit, regulatory, disaster recovery, business continuity, and risk management activities related to core banking applications.
• Provide guidance to junior analysts or support team members and promote knowledge sharing across the team.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or a related field, or equivalent professional experience.
• Strong experience supporting core banking applications in a banking or financial services environment.
• Hands-on experience with Temenos T24/Transact or comparable core banking platforms is strongly preferred.
• Solid understanding of banking operations, payments, securities, client transactions, accounting, reporting, and end-of-day or batch processing concepts.
• Experience working with incident management, problem management, service requests, change management, and release management processes.
• Ability to analyze complex business and technical issues, assess risks, define practical solutions, and communicate recommendations clearly.
• Experience coordinating with vendors, raising support cases, tracking issues, and managing escalations.
• Strong documentation, process mapping, testing coordination, and stakeholder communication skills.
• Ability to work under pressure, prioritize critical production issues, and support business continuity in a mission-critical environment.

Preferred Skills and Experience

• Knowledge of integrations involving MuleSoft, MQ, data warehouse, reporting platforms, file transfers, or similar middleware and data flow technologies.
• Experience with Jira, ITSM tools, vendor portals, and structured ticket management practices.
• Exposure to regulatory, audit, disaster recovery, and business continuity requirements in a banking environment.
• Experience supporting technical or functional upgrades of core banking platforms.
• Familiarity with SQL, data analysis, reconciliation, interface monitoring, or batch job scheduling tools is a plus.
• Ability to work across global teams and coordinate activities with stakeholders in different regions and time zones.

Core Competencies

• Operational mindset with strong ownership and accountability.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Clear and professional communication with business and technical stakeholders.
• Ability to balance production support priorities with project delivery commitments.
• Attention to detail, risk awareness, and commitment to quality controls.
• Collaborative approach with the ability to build effective relationships with business users, IT teams, and vendors.

Expected Work Allocation

• Operational Support / Run the Bank: Approximately 60% of the role, focused on production support, issue resolution, ticket management, monitoring, vendor coordination, and business continuity.
• Projects / Change the Bank: Approximately 40% of the role, focused on upgrades, enhancements, integrations, testing, documentation, and collaboration with business and IT project teams.

Compliance with Anti-Money Laundering and Bank Secrecy Act related principles, laws, rules and regulations, as well as Itau's related policies and procedures.