Core Claims Project Manager--Lynchburg Office

Description

Welcome to Merit Restorations.We are experts in rebuilding homes and commercial properties after fire, water, storm, and other disasters. We serve families and insurance partners with honesty, clarity, and urgency. We take full ownership of our projects and deliver with integrity, grit, and care.

As a Restoration Project Manager, you will lead large, complex restoration projects (up to $50,000) from scope to closeout. You’ll manage both the construction and client experience—coordinating with adjusters, subcontractors, and homeowners while keeping jobs on time, on budget, and to the highest standard of quality.

We’re looking for a technical expert: organized, detail-driven, a strong communicator with high empathy. Someone who thrives in high-pressure situations, solves problems quickly, and sets the pace for teams.

Requirements

RESTORATION PROJECT MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES:

Project Management

• Lead all phases of restoration projects from scope to completion: estimating, contracts, schedules, budgets, and reporting.
• Work from scopes provided by Merit Estimators; adjust and refine as needed to meet project requirements, timelines, and budgets.
• Oversee projects to ensure work is completed according to specifications, building codes, and schedules.
• Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors.
• Provide detailed quality control through frequent site visits and inspections.
• Anticipate risks, delays, or conflicts and proactively resolve them.
• Maintain compliance with local/national building codes and safety standards.

Client & Adjuster Communication

• Manage day-to-day homeowner and insurance adjuster interactions.
• Set and manage expectations, deliver clear updates, and resolve issues promptly.
• Document full scope of repairs during site visits and communicate findings.
• Build and sustain strong relationships with insurance carriers, adjusters, homeowners, and subcontractors.
• Communicate difficult or sensitive information tactfully and professionally.

Financial Oversight

• Prepare job budgets, track expenses, and manage cash flow.
• Ensure each project achieves a minimum gross profit margin as set by company standards.
• Handle invoicing, collections, and financial closeout of jobs.
• Support accounting team with cost tracking, invoicing, and mortgage company coordination.

Process & Performance

• Develop, manage, and improve operational procedures and workflows for efficiency and accountability.
• Oversee jobsite safety, organization, and cleanliness at all times.
• Provide owners, clients, and teams with updated two-week lookahead schedules.
• Conduct weekly progress meetings and issue meeting minutes.
• Track submittals, RFIs, and change orders accurately.
• Ensure subcontractors comply with scope, schedule, and quality expectations.

Client Experience & Service

• Deliver a calm, empathetic presence to families navigating stressful losses.
• Ensure satisfaction at every stage; follow up after completion to maintain trust.
• Act as an advocate for the homeowner while balancing carrier requirements.
• Support sales and marketing efforts through strong client relationships and reputation.

WHY MERIT

This is not an easy job. It demands toughness, precision, and compassion all at once. Not many can do it—but those who can don’t just change the lives of others, they change their own.

At Merit, we call this the most rewarding job in construction. You are there when families are at their lowest, and you lead them back to stability. You will face hard days, but you will also build skills, confidence, and resilience that set you apart as one of the best in the industry.

Here, growth isn’t optional—it’s who we are. You’ll join a team that values servant leadership, high standards, and human connection. You’ll be expected to take ownership, grow with urgency, and deliver with excellence.

QUALIFICATIONS & TRAITS

• Confident to speak candidly, assume roles and tasks, and then report back on what happened as well as its impact.
• Able to make professional decisions in a fast-paced environment and own the results.
• Goal-oriented and organized leadership.
• Able to multitask, prioritize, and manage time effectively.
• Self-motivated and self-directed.
• Excellent verbal and written communication skills.
• Capable in both a leadership and team-player role.
• Three years Insurance Restoration experience preferred; commercial a plus.
• In-depth understanding of the company and its position in the industry.
• Experience in construction, painting and other related restoration services is a plus but not required.
• Knowledgeable of and ability to read and interpret plans and specifications
• Good subcontractor bid solicitation skills
• Working knowledge of various computer programs (experience with Xactimate is preferred but not required); Proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Excellent analytical and time-management skills with good interpersonal skills and communication with all stakeholders.
• Able to work at the company office in Lynchburg, VA.

• Company Vehicle with Fuel Card

• 401(k) match up to 4%
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Unlimited PTO