Counter Sales Associate - HVAC

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, betterhomesand better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems,adaptand grow to continuously serve our customers,communitiesand each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products,serviceand capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates whooperatewith the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We areseekingaknowledgeable, results-driven Counter Sales Associateto join our team. This role is more thanassistingwith transactions—it’sabout being a trusted advisor to our plumbing and HVAC contractor customers. You willleverageproductexpertiseand problem-solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our company’s sales strategy. The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.

Schedule: Monday through Friday 7am - 4:30pm

Responsibilities

• Engage customers proactivelyat the counter, on the phone, and via email to understand their needs and recommend solutions.

• Serve as a product expertby continuously learning and applying knowledge of plumbing,HVACand related products to guide customer decisions.

• Drive sales growthbyidentifyingopportunities to upsell, cross-sell, and promote strategic products and programs.

• Utilize tools and resources(catalogs, computer systems, manufacturer databases) tolocateparts and provideaccurate,timelyinformation.

• Process transactions efficientlywhile ensuring accuracy and a positive customer experience.

• Collaborate with Outside Sales Associatesto support account growth and deliver seamless service.

• Manage special orders and follow upon order status, back-orders, and delivery timelines tomaintaincustomer satisfaction.

• Maintain a professional, organized counter environmentthat reflects our commitment to quality and service.

• Assistwith inventory management, cycle counts, and stock organization.

• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400lbs).

Requirements

• 3-5 years of experience in customer service or sales; prior experience in the HVAC industry is required.

• Sales mindsetwithabilityto meet goals, build relationships, and influence purchasing decisions.

• Strong communicationskills for consultative selling and customer engagement.

• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.

• Digital literacy and ability to learn new systems quickly.

• Organizational skills and ability to manage multiple priorities.

• Passion for delivering exceptional customer experiences.

• Ability tolift upto 50lbsand stand for extended periods.

*Pre-employment drug and background screening

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed toa holistic approachtowards benefits plans and programs that support the mental,physicaland financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!