Counter Sales Associate

Johnstone SupplySanta Fe, NM

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Job Description

About Us We're a fast-growing HVAC wholesaler in Albuquerque NM - bringing decades of expertise, top-tier products, and a culture built on being Driven, Creative, Accountable, and Servant-minded.

Why You'll Love Working Here

Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
Competitive pay: industry-leading wages plus performance-based incentives
Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation, we'd love to hear from you. Let's build something great - together.

JOB SUMMARY:

The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

Key Responsibilities:

Sales Counter / Customer Service:

Greet and assist walk-in and call-in customers in a professional, courteous manner.
Generate new and repeat sales by providing accurate product and technical information.
Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
Communicate availability, pricing, promotions, and delivery status with customers.
Work with contractors, technicians, and internal team members to fulfill product needs.

Qualifications:

Excellent customer service and phone communication skills
Experience in HVAC, plumbing, or building products is preferred, but will train the right person
High school diploma or equivalent required
Computer Proficiency, including RF scanners and warehouse coding systems
Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.

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FAQs About Counter Sales Associate Jobs at Johnstone Supply

What is the work location for this position at Johnstone Supply?

This job at Johnstone Supply is located in Santa Fe, NM, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Johnstone Supply?

Employer has not shared pay details for this role.

What employment applies to this position at Johnstone Supply?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Johnstone Supply?

You can apply for this role at Johnstone Supply either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.