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Counter Sales Tech Lead

Crosstown PlumbingEast Orange, NJ

$28 - $38 / hour

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Overview

Schedule
Full-time
Career level
Director
Remote
On-site
Compensation
$28-$38/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Technical Sales & Customer Service

  •        Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systemsAssist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications
  •        Take orders over the counter, answer product questions, and manage customer paymentsProvide prompt, helpful, and professional service to every customer

    Troubleshooting

  •        Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeownersInterpret fault codes, error messages, and system symptoms across a variety of manufacturers
  •        Guide customers clearly and patiently through troubleshooting steps, including non-professionalsApply safety knowledge and know when to refer work to a licensed professional

    Leadership & Team Development

  •        Mentor and support junior counter sales associates in developing product knowledge and customer service skillsStay current on new products, manufacturer updates, and industry codes; share knowledge with the team
  •        Collaborate with the General Manager on inventory needs and customer product feedbackAssist with receiving and organizing inventory as needed

    Requirements

    Qualifications

  •        5+ years of experience in plumbing, heating, HVAC, or a related trade (field or counter experience accepted)Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and pipe materials (copper, PVC, PEX, CPVC, cast iron)
  •        Comprehensive knowledge of hot water and steam boiler systems, components, and controlsWorking knowledge of HVAC systems including forced air furnaces, central A/C, heat pumps, and mini-split systems
  •        Proven troubleshooting skills across plumbing, heating, HVAC, and boiler systemsStrong communication skills; ability to explain technical concepts clearly to any audience
  •        Reliable, dependable, and team-oriented with a strong work ethicComfortable using point-of-sale and inventory management software
  •        Must be able to keep up with a fast-paced workload

    Preferred

    Prior counter sales or wholesale distribution experience
  •        Leadership or mentoring experienceTrade license or certification (plumbing, HVAC, or related)
  •        Familiarity with hydronic heating systems including radiant floor and baseboard applications

    Work Environment & Physical Requirements

    On-site position at our East Orange, NJ store location
  •        Fast-paced retail and wholesale environment with a community feelFrequent standing, walking, and customer interaction throughout the shift
  •        Ability to lift and carry up to 50 pounds occasionallyOvertime required; schedule may vary based on business needs

    Benefits

  •        Competitive salary of $28–$38/hour based on experienceRobust health benefits
  •        Vision insuranceDental insurance
  •        Paid vacation and sick time401k program
  •        Growth and leadership opportunitiesTraining available
  •        Company SWAG!Annual holiday partyFree snacks available for employees!

    • Automate your job search with Sonara.

    Submit 10x as many applications with less effort than one manual application.

    Apply with SonaraApply manually
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    FAQs About Counter Sales Tech Lead Jobs at Crosstown Plumbing

    What is the work location for this position at Crosstown Plumbing?
    This job at Crosstown Plumbing is located in East Orange, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Crosstown Plumbing?
    Candidates can expect a pay range of $28–$38 per hour for this role.
    What employment applies to this position at Crosstown Plumbing?
    Crosstown Plumbing lists this role as a Full-time position.
    What experience level is required for this role at Crosstown Plumbing?
    Crosstown Plumbing is looking for a candidate with "Director" experience level.
    What is the process to apply for this position at Crosstown Plumbing?
    You can apply for this role at Crosstown Plumbing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.