Country Manager - US & Canada, General Management

Job Description

Hybrid position based in Alpharetta, Georgia

ROLE & PURPOSE OF THE POSITION:

The Country Manager is responsible to;

• Lead country operations owning statutory governance to ensure lawful, ethical, and efficient management of the legal entity and day-to-day business services (operations, customer care, technical support & service) ensuring compliance with Hexagon/Leica policies and local law.
• Coordinate day-to-day country-level commercial execution with Divisions including Distribution, Inside-Sales, Marketing, Sales, as relevant (country coordination only as solid-line to Divisions), ensuring alignment without duplicating divisional roles.
• Coordinate cross-divisional activities in-country to deliver consistent employee and customer experience through functional experts i.e. HR, Finance, Legal, Compliance, HSE and ESG, etc.
• Represent the company to customers, distributors, regulators and partners, safeguarding quality, safety, ESG and brand standards while delivering commercial and service outcomes.

DUTIES & RESPONSIBILITIES:

The Country Manager is responsible and accountable for (but not limited to) the following:

A) Statutory (HR, Finance, Legal, Compliance, Safety, ESG)

HR governance

• Ensure country management practices (hiring, onboarding, performance, employee relations, exits) comply with local law and company policy, and are applied consistently across Divisions.
• Support workforce planning and talent moves in-country in partnership with Division and HR, maintaining a fair, safe, and inclusive workplace.

Finance Governance

• Ensure accurate, timely local legal and tax reporting, safeguard assets and stewards spend in line with delegation of authority.
• Monitor local financial health) and provide insights to Divisional finance.

Legal Governance

• Ensure the country entity, contracts, licenses, and corporate records meet local requirements; escalate risks promptly to Legal.
• In partnership with Legal/Finance, coordinate statutory audits and responses, maintain company secretarial records (board/shareholder minutes, registers, PoAs)..

Compliance governance

• Champion ethics, anti-bribery/anti-fraud, data protection, export controls, and competition compliance in daily operations and ensure training and issue escalation pathways are in place.
• Act as the country escalation path for internal/external disputes or complaints.

Health & Safety compliance

• Ensure employees have the right H&S support (PPE/clothing, safe processes, home/remote working practices) and that incidents/near misses are reported and addressed with the relevant function.
• Promote a proactive safety culture through regular checks and leadership visibility.

ESG compliance

• Coordinate country inputs to company ESG/reporting requirements (environmental data, H&S, diversity) and support local initiatives that improve environmental and social impact.

B) Business Services (Operations, Customer Care, Technical Support & Service)

Customer Care

• Ensure a customer-first service culture across all touchpoints with clear ownership and visibility across Divisions operating in the country.
• Serve as the in-country escalation channel for critical customer issues and coordinate effective resolution with relevant stakeholders, as appropriate.

Service Center

• Ensure service capability (in-house or partner) meets company standards and align service policies (warranty, turnaround expectations, parts sourcing) with Divisional strategies.
• Work with the Service Center Manager on initiatives that raise revenue, efficiency and quality.

Technical support (pre/post-sales enablement)

• Proactively identify and qualify prospects from marketing leads, engage existing customers for cross-/upsell opportunities, scope and deliver solution demos/PoCs/pilots. Document outcomes and lessons learned to accelerate adoption, then hand off qualified opportunities to Sales for closure.
• Coordinate knowledge sharing and training so customers and distributors receive consistent technical guidance regardless of Division.

Operations

• Oversee the local order-to-cash handoff (import/export, delivery, logistics) to meet customer expectations and compliance requirements.
• Ensure business systems and data discipline (SAP, SFDC, SOP, OQT, etc.) usage, training, KPI tracking are embedded across teams.

Employee tools & enablement

• Manage common country "tools" and for consistency and cost-effectiveness across BUs.

C) Sales & Marketing (Shared with Divisions - include only where in scope)

Direct Sales & Distributor management (as applicable)

• Own and be fully accountable for direct sales and distributor/channel management for the SSE-assigned territory. Deliver revenue and GP targets, maintain forecast discipline (SFDC), and coordinate with Divisions/Country stakeholders, as required.
• Maintain the country channel picture and ensure due diligence/contracting is current; align joint plans with Divisions and address gaps with a "challenge without provocation" approach.
• Ensure dealer/end-user contracts, pricing/discount structures, rebates, and ANSP management are applied consistently.

Inside sales (shared)

• Coordinate the in-country lead-to-opportunity process with Divisions so tools, data quality, and response cadences are consistent.

Sales coordination (shared)

• Orchestrate country-level cadence (forecast, pipeline, key account coordination) with Divisions, remove roadblocks and align resources without duplicating sales ownership.

Marketing (shared)

• Represent the company in industry forums, product launches, and key accounts; coordinate local campaigns/events with Divisions and Global Marketing team to ensure brand and message consistency.
• Maintain a senior-level presence with priority customers and partners alongside LBU managers.

D) General

• Ensure country operations align with group strategy and divisional priorities. Localize policies and procedures to meet local legal requirements and company standards.
• Maintain a regular country governance rhythm with divisions and functions (reviews, dashboards, management updates) to ensure visibility of risks, performance, and customer outcomes.
• Drive and/or support global initiatives and country-level improvements that enhance safety, quality, customer experience, compliance, and efficiency
• Represent the company with external stakeholders (e.g., authorities, industry bodies, key partners) within delegated authority and in line with brand and ethics standard
• Coordinate country-level onboarding and oversight of vendors/service providers per policy (due diligence, performance, compliance)
• Oversee the country risk register and internal control environment. Coordinate with functional owners on mitigations and timely closure of actions
• Oversee suitability and basic stewardship of country facilities and assets (offices, warehousing, demo rooms) to remain safe, compliant, and cost-effective
• Promote data integrity, records management, confidentiality, and information security awareness in-country in line with group policies.