Courtesy Clerk
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Overview
Job Description
Additional Considerations (if any):
- At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Courtesy Clerk
Department: General
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
Our Courtesy Clerks are an essential part of the Hy-Vee experience, helping customers from the register all the way to their car and keeping the store clean, stocked, and welcoming for everyone who walks through the door. In this role, you'll package purchases, assist customers, maintain the store, and lend a hand wherever you are needed.
If you enjoy staying active, love helping people, and take pride in a store that looks and feels great, we'd love to have you on our team.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
Package customer purchases and assist customers in transporting them to their mode of transportation
Bring carts in from the parking lot and cart corrals throughout your shift
Clean registers, restrooms, the break room, and the backroom, and sweep and mop floors as needed
Clean the can redemption area and empty recycle bins where applicable
Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and know the location of merchandise in the store and backroom
Pull product forward on shelves to maintain a full, organized appearance
Check prices on products as needed
Maintain front end supplies including paper and plastic bags, receipt paper, and other necessary items
Help train new courtesy clerks
Deliver product to customers and assist in all departments as requested within wage and hour guidelines
Shovel, salt, and sand walkways as needed
Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Assist in other areas of the store as needed and take on special projects as assigned
Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
Report to work when scheduled and on time
Your Skills
To be successful, you'll need to be able to:
Follow detailed written or verbal instructions and work through tasks with a few concrete variables
Perform simple addition and subtraction, copy figures, and count and record accurately
Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing
Work effectively as part of a team to keep the store clean and customers happy
Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers
Education and Experience
- No education or experience requirements; we will provide all the training you need to succeed
Physical Requirements
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
Working Environment
This role keeps you active throughout the store and surrounding exterior areas. You will have regular exposure to noise, temperature extremes, dampness, dirt, and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
