CPP Events And Facility Supervisor
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Job Description
Under the supervision of the Assistant City Manager, the CPP Events and Facility Supervisor is responsible for the overall management and day-to-day operations of Central Park Place. This role serves as the primary point of contact for event scheduling, reservation management, and facility use for both Central Park Place and Mulligan's Hollow. The CPP Manager provides leadership to the facility staff to ensure high-quality efficient operations. This role also assists with developing organizational goals and future growth.
- Supervises facility staff, including hiring, assigning work, scheduling coverage, providing direction, disciplinary action, and supporting effective event execution.
- Evaluates facility operations and customer service practices and assists in developing improvements to enhance service quality, operational efficiency, and revenue opportunities.
- Oversees client engagement for events at Central Park Place, including meeting with clients, conducting facility tours, and providing professional recommendations to meet event and community needs.
- Manages event bookings and facility use, including oversight of reservation systems, calendars, and documentation to ensure accurate scheduling and appropriate use of facilities.
- Oversee administrative and financial processing related to facility rentals, including contracts, invoices, payments, and related correspondence.
- Serves as the primary point of contact for inquiries regarding facility rentals, pricing, policies, and availability, responding professionally via phone, email, and in person.
- Oversees relationships with vendors and service providers, including coordination of services and ensuring required documentation and agreements are maintained.
- Performs all other responsibilities as assigned.
- Thorough working knowledge of event coordination, planning and scheduling.
- Strong leadership and supervisory skills, including the ability to direct staff, delegate work, schedule assignments, provide feedback, and support effective team performance.
- Excellent customer service and human relations skills with the ability to interact professionally with the public, staff, vendors, and stakeholders.
- Excellent interpersonal and communication skills, including verbal and written communication.
- Strong organizational skills and attention to detail, with the ability to manage multiple events, priorities, and deadlines simultaneously.
- Ability to evaluate operations, identify opportunities for improvement, and assist in implementing changes to enhance service quality, efficiency, and revenue generation.
- Proficiency with computer applications, including reservation or database systems, internet-based tools, and Microsoft Office or similar software.
- Ability to exercise sound judgment, maintain confidentiality, and work independently while aligning with organizational policies and goals.
Must be able to perform essential job functions with or without reasonable accommodations, including the use of visual or hearing aids and mobility devices. Must be able to lift and carry equipment and supplies weighing up to 30 pounds, with or without mechanical assistance.
The ability to perform all of the job functions with or without reasonable accommodations, including, but not limited to, visual and/or audio logical appliances and devices to increase mobility.
Work is performed in a normal office environment.
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