Credit & Collections Specialist

Credit & Collections Specialist

Schedule: Full-Time | On-SitePay Range: $25.00 – $30.00 per hour (DOE)

Position Overview

We are seeking a Credit & Collections Specialist to join a growing and well-established organization in a business-to-business environment. This role is responsible for managing customer accounts, reviewing credit applications, and maintaining strong customer relationships while ensuring timely collections.

This position works closely with a collaborative team of four professionals within the accounting department. The role is being added due to company growth and anticipated retirements, creating strong long-term career opportunities within the department.

Key Responsibilities

• Manage an assigned portfolio of customer accounts in a B2B collections environment
• Make collection calls and send follow-up emails regarding outstanding balances
• Review and evaluate customer credit applications
• Respond to customer inquiries regarding billing, payments, and account status
• Maintain accurate documentation of account activity and communications
• Work with internal teams to resolve billing discrepancies and payment issues
• Monitor aging reports and prioritize collection efforts accordingly
• Handle customer conversations professionally while maintaining strong relationships
• Assist in maintaining healthy accounts receivable balances

Qualifications

• Minimum 2+ years of credit and collections experience, preferably in a B2B environment
• Strong verbal and written communication skills
• Excellent customer service skills with the ability to manage challenging conversations professionally
• Highly organized with strong attention to detail
• Ability to prioritize workload and manage multiple accounts
• Self-motivated with the ability to work both independently and as part of a team

What This Company Offers

• A stable organization with a tenured and supportive team environment
• Growth opportunities within the accounting and finance department
• Competitive hourly pay
• Bonus opportunities
• Comprehensive benefits package

Benefits

• 401(k)
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Paid Vacation