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Credit Card Operations Team Lead

South Carolina Federal Credit UnionNorth Charleston, SC
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Overview

Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Career Development

Job Description

South Carolina Federal Credit Union is currently seeking a Credit Card Operations Team Lead to join our team of outstanding Card Operations professionals in North Charleston, SC.

Duties include but are not limited to:

  • Achieve operational performance in alignment with Card Operations goals. This includes, but not limited to, reviewing progress, monitor productivity and recommending improvements.
  • Supervise operational activities and workflow, direct staff, escalate problems, assess corrective steps and execute corrective action with vendors, staff and management when necessary.
  • Research and resolve escalated member complaints and authorize corrections as needed.
  • Evaluate processes within the department and provide recommendations for improvement or change.
  • Coordinate Card Operations record retention practices and ensure procedures are documented and updated and area is in compliance.
  • Assist Credit Card Operations Manager as needed to plan, organize, train, and motivate staff and department.

Minimum requirements include:

  • Possess an associate's degree in accounting or similar or related field or equivalent work experience.
  • Possess a minimum of three years of similar or related experience in a financial services work environment.
  • Possess a minimum of one year demonstrated leadership or supervisory experience.
  • Possess proficient verbal and written communication skills.
  • Possess ability to analyze situations and make solid decisions with exceptional judgment.
  • Possess ability to maintain confidential information and handle sensitive issues with tact and diplomacy.
  • Possess proficiency in Microsoft office applications, with advanced expertise in Excel.
  • Possess proficient mathematical skills.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.

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FAQs About Credit Card Operations Team Lead Jobs at South Carolina Federal Credit Union

What is the work location for this position at South Carolina Federal Credit Union?
This job at South Carolina Federal Credit Union is located in North Charleston, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at South Carolina Federal Credit Union?
Employer has not shared pay details for this role.
What employment applies to this position at South Carolina Federal Credit Union?
South Carolina Federal Credit Union lists this role as a Full-time position.
What experience level is required for this role at South Carolina Federal Credit Union?
South Carolina Federal Credit Union is looking for a candidate with "Director" experience level.
What benefits are offered by South Carolina Federal Credit Union for this role?
South Carolina Federal Credit Union offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at South Carolina Federal Credit Union?
You can apply for this role at South Carolina Federal Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.