Credit Risk Specialist
LancesoftOakland, CA
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Job Description
Contract Remote Role | Credit Risk Specialist 3 months contract with possible extension Pay Range: $24 - 26.88/hour on w2Job Description: 100% Remote 9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST
- Effectively solve customer inquiries via email using a CRM tool
- Understand escalation paths to effectively triage a seller’s needs based on where they are in the cycle of their loan in order to mitigate risk
- Answer customer questions regarding business documents or current loan information
- Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
- Identify, document and follow up with cross functional teams on product bugs and features
- Advocate for our seller community by identifying trends in issues and suggesting improvements to processes, policies and products
- Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers
- Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
- Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
- 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
- Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
- Experience in direct customer facing roles- Must Have
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Flexibility to adapt and able to manage multiple assignments while working independently- Must Have
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail- Must Have
- Excellent time-management skills- Must Have
- A desire to help people and improve the customer experience
- A passion for Square and customers engaging with Square products
- Strong Internet research, Google Docs and overall PC skills;SQL experience a plus
- MacBook user preferred
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FAQs About Credit Risk Specialist Jobs at Lancesoft
What is the work location for this position at Lancesoft?
This job at Lancesoft is located in Oakland, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lancesoft?
Candidates can expect a pay range of $24.
What employment applies to this position at Lancesoft?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Lancesoft?
You can apply for this role at Lancesoft either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.