Credit Services Specialist 1

Description

Summary:

As a Credit Service Specialist, you will have the opportunity to grow and advance your career within the Credit Administration Department. The Credit Service Team at Huntington provides a "Category of One" customer service experience by potentially cross training specialist on all non-real estate delinquent products. In this position you will assist customers through their financial difficulties by asking probing questions, listening, and offering solutions.

The shift for this role will either be 10am-7pm or 12pm-9pm Eastern, Monday - Friday. There will be an occasional rotating Saturday shift from 8am-1pm Eastern.

Duties and Responsibilities:

• Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements.
• Establishes and maintains files relating to collection activities.
• Uses basic skip tracing to locate delinquent customers.
• Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.
• Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.
• Performs other duties as assigned.

Basic Qualifications:

• High school diploma, GED, or equivalent
• 1 year of customer service experience
• Must be goal-oriented and self-motivated
• Must be comfortable using a computer and keyboard
• Must possess the ability to effectively communicate over the phone

Preferred Qualifications:

• Call Center experience
• Some outbound sales experience
• Desire to educate and assist troubled customers
• Ability to easily adapt to change and embrace continuous improvement and understand complex processes
• Working knowledge of consumer and collection law
• Knowledge of CACS, RMS and HOGAN systems helpful

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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Remote

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

$21 - $22 Hourly

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.