Credit Union Electronic Transaction Specialist

At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together - where every voice is heard and everyone knows they belong and matter - we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What's Possible

We have an immediate opening for a Credit Union Electronic Transaction Specialist at our Global Headquarters in Allentown, PA.

The Credit Union Electronic Transaction Specialist is responsible for supporting APCI Federal Credit Union's electronic and digital banking services, with a primary focus on ACH processing, reconciliation, reporting, compliance, and member support. This role serves as the subject matter expert for ACH-related services while helping ensure digital banking solutions remain effective, secure, and deliver an exceptional member experience.

You will work closely with members and internal teams to support ACH processing, electronic payments, digital banking services, fraud prevention initiatives, and other electronic transaction operations.

What's In It for You:

At Air Products, we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees.

• Affordable Medical, Dental and Vision Insurance (day 1 of employment)
• 401(k) with company match
• Paid Vacation, Holidays, and Sick Time
• Paid Parental Leave
• Flexible Spending Accounts
• Life Insurance and Supplemental Coverage Options
• Employee Assistance Program (EAP)
• Adoption Assistance
• Backup Child and Adult Care Benefits
• Identity Theft Protection and Legal Plan
• Additional Supplemental Benefits

Required Skills / Abilities:

• Experience supporting electronic and digital banking services within a financial institution.
• Working knowledge of ACH processing and NACHA rules and regulations.
• Strong customer service, communication, and problem-solving skills.
• High attention to detail with strong organizational skills.
• Ability to multitask and manage competing priorities effectively.
• Proficiency with Microsoft Word and Excel.
• Ability to work independently and collaboratively within a team environment.

Key Job Responsibilities:

• Serve as the subject matter expert for all ACH-related processes, reporting, claims, training, audit support, and NACHA compliance.
• Process external Account-to-Account (A2A) transfers and support Pay a Person (P2P) transfer services.
• Serve as the lead contact for instant payment services, including FedNow and RTP.
• Assist members and employees with ACH-related questions, issues, and research requests.
• Assist with incoming and outgoing wire transfer processing and provide backup support for other eCommerce functions as needed.
• Monitor and support digital banking services to ensure a positive member experience.
• Identify and mitigate potential fraud risks using available tools and resources, including BioCatch.
• Stay current on emerging fraud trends and educate members on fraud prevention best practices.
• Develop and maintain a strong understanding of APCI FCU products and services to effectively support and educate members.
• Participate in projects and initiatives that support APCI FCU's strategic goals and member service objectives.

Minimum Hiring Requirements:

• Associate degree in Business, Finance, or a related field required; a minimum of three years of financial institution experience may be considered in lieu of a degree.
• Minimum of three years of experience supporting electronic and digital banking services.
• Experience or knowledge of NACHA rules and regulations required.
• Accredited ACH Professional (AAP) certification preferred.
• Strong written and verbal communication skills.
• Demonstrated ability to provide exceptional member service while maintaining accuracy and confidentiality.

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Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what's possible and generate a cleaner future for our customers, our communities, and the world.

We are an Equal Opportunity Employer (U.S.).  You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you'll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.