Credits Associate

In this role, you will collect and reconcile accounts receivable while maintaining strong customer relationships, ensuring cash is applied accurately and payment discrepancies or short payments are resolved efficiently. You will monitor aged trial balances and payment trends, taking proactive steps to improve overall performance, and investigate customer inquiries in collaboration with internal teams to resolve issues quickly. Additionally, you will update customer profiles, support month-end close processes, recommend system and process improvements, and perform other duties as assigned to support team and organizational objectives.

The ideal candidate will have post-secondary education, with coursework in credit or accounting considered an asset, along with 3-5 years of administrative experience, preferably in collections or accounting; experience within lumber, pulp, or manufacturing environments is also beneficial. Strong computer skills are required, including advanced proficiency in Excel, with experience using JD Edwards, Power BI, Power Automate, or Microsoft Fabric viewed as a plus. The role demands exceptional organizational skills, strong attention to detail, and the ability to perform effectively in a fast-paced environment, as well as clear communication abilities and a customer-focused approach.