Critical Services Manager

About Yondr

Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world's largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. 

But we can't do this without you.

About the Role 

As the Critical Services Manager, you are responsible for assisting the Campus Operations Manager with all aspects of data center operations including: environmental, health, and safety; customer service delivery; project work inside the critical spaces; and, ensuring Yondr's facility management (FM) partners consistently meet service level agreements and other contractual obligations. The Critical Services Manager directly manages Yondr's Shift Teams that provide around the clock Site coverage and ensures operational risks are identified and mitigated across all site activities to ensure facility up-time. The Critical Services Manager also supports the change management and problem management processes.

This position serves as the people manager of the Facility Shift Managers and is responsible for the site operations center, oversight of the FM service provider(s), tenant analytical reports (including key performance indicators (KPIs)), event notifications/escalations, audits, and recurring review of processes and procedures.

Main Responsibilities  

• Maintain and operate the data center, leveraging our Operations Team, to establish optimal availability of the infrastructure against minimum costs.
• Act as the people manager for the Facility Shift Managers, assisting in the development and success.
• Reporting to all stakeholders, customers, and management related to routine performance and during unusual events.
• Continued Health & Safety awareness in operational tasks for both in-house staff and contractors, ensuring adherence to Emergency and Standard operating procedures.
• Ensure management and adherence to all customer service level agreements (SLAs).
• Implementation and continuous development of our maintenance regimes and site operating procedures (MOPs, SOPs, EOPs).
• Preparation of root cause analysis reports involving operational considerations.
• Oversight of the implementation of asset life cycle plans, including repair / replace strategies and supports the initiation of replacement / capital projects.
• Support the Facility Shift Management team and audit procedures to ensure continual improvement and enhanced customer experience.
• Provide continuous development / training of the site team.
• Providing inputs to our design team regarding operator and maintainability aspects of the design.
• Represent Yondr Operations during the technical handover process to ensure system testing and commissioning are satisfactorily completed for all projects, including new data centers.
• Attending required meetings with key stakeholders to represent Operations in technical discussions

Qualifications and Experience

• Bachelors degree in the applicable engineering or facility management field preferred, experience would be considered in lieu of a Bachelor's).
• 8+ years of relevant experience (with 5+ years of experience working in data centers and/or critical environments preferred).
• Demonstrated skills and experience in the understanding of the design, maintenance, and operation of critical environments, preferably data centers.
• Evidence of strong people management skills with proven ability to lead a high performing team.
• Experience building trusted relationships and successful collaborations with their immediate team, external stakeholders, and vendors to influence decisions for the benefit of the business.
• Strong verbal and written communication skills.
• Results oriented, highly accountable, and strong organizational skills.
• Proven self-starter.
• Attention to detail and the ability to understand the big picture.
• Ability to lead through change and transformation while adapting to shifting priorities.
• Excellent external radar so that they pick up on trends and innovations that will add value to the business.

At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process.

Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.