Critical Time Intervention Case Manager

CTI Case Manager

Reports to:  CTTP Director                                                                                                    

Location:  1603 Court Street Road, Syracuse, NY 13208                                                                             

Pay Rate: $25-$27 Hourly                                                                                                                        

Schedule: M-F: 8a-4p 

About Us

With a history stretching back more than 70 years, AccessCNY is continually growing and expanding our reach. Offering person-centered services that empower individuals of all ages and abilities to reach their full potential as part of our community. Our focus is supporting individuals through residential housing, mental health, and clinical services, and immersing our participants in community engagement. Working closely with the Office for People with Developmental Disabilities and the Office of Mental Health, we support 27 housing locations and 3 administrative buildings. 

Key Responsibilities:

• Meet with youth and family referred from the hospital for CTI services. 

• Complete intake assessment to determine needs and goals. 

• Develop a visit schedule with each youth and their family based on CTI requirements and the youth/family’s needs 

• Provide intensive case management for the assigned youth/family for a 9-month period. 

• Assist the youth/family in determining additional services needed to achieve and maintain stability. 

• Implement a warm hand off between the youth/family to other service providers. 

• Develop a schedule of visits with the youth/family based on CTI requirements and the youth/family’s needs. 

• Document contacts and referrals made for each assigned youth. 

• Ensure that all required documentation is completed and maintained per agency/department standards. 

• Meet with CTTP Director as scheduled to discuss CTI implementation, timelines, and progress of each youth. 

• Participate in the on-call rotation for crisis intervention support. 

Education & Experience:

A Bachelor’s degree in a Human Service field is required. One year of experience working with people with developmental disabilities or a mental health diagnosis or case management experience working with youth and families is preferred. The position requires good verbal and written communication skills. Candidates must be able to demonstrate teamwork and professionalism. Basic word processing and e-mail skills are required. 

Conditions of Employment:

Candidates must have a valid NYS Driver's License in accordance with the Agency Vehicle and Driving policy and have transportation necessary to meet program needs. The role requires on-call availability for bona fide emergencies and after-hours program service needs. Schedule flexibility is required, including occasional early morning, evening, or weekend meetings/functions. Candidates must be willing to meet with youth/family in hospital, home, and community settings.  

Did you know? AccessCNY offers health, dental, and vision insurance, a 401(k) match upon hire, PTO, and 11 paid holidays for employees working 30 hours or more weekly.