CRM Administrator

Wilson Connectivity is continually leading the way for more people to stay connected anytime, anywhere. With our variety of product offerings and 20 years of experience in the cell phone booster arena, we can solve most connectivity problems.

Looking for a career with a path for advancement? We do not just develop great products; we develop great people! After being recognized numerous times as one of the best companies to work for in the state and receiving many awards for our products, there has not been a better time to join Wilson Connectivity. We need more high performers to join our team to keep up with our growth.

If you have a strong customer focus, a sense of ownership and are data driven; if you appreciate transparency but not bureaucracy and you're looking for growth and a fun place to work, then Wilson Connectivity is the place for you!

We are looking for a CRM Specialist for administration and customization of our CRM system. This role is responsible for managing and optimizing the Microsoft Dynamics CRM system and related tools. This position will be a part of the IT Team, and will provide support for our Sales and Customer Support teams.

This role is a key player in maintaining and improving business process best practices, acting as an internal champion for CRM, and implementing continuous improvements improve company performance in Dynamics CRM.

A day on the job may include:

• Customization of our Microsoft Dynamics CRM System
• Administration of Users, Security Roles, and Teams
• Integration of CRM with other platforms
• Performing upgrades and implementing testing for new features
• Working to improve sales processes
• Provisioning business workflow processes
• Coordinating with teams and end-users to troubleshoot and solve issues
• Learning and communicating user requirements and desired outcomes
• Planning and preparing tasks for multiple projects

This job may be for you if you have:

• Experience with CRM or ERP systems
• Experience with general cloud systems, including Microsoft O365 and Dynamics 365
• Experience with Microsoft Omnichannel and Power Automate
• Taken classes in Information Systems or CRM/ERP systems
• Knowledge of Microsoft SQL Databases
• Strong computer skills, including familiarity with SQL Databases, and Windows-based programs such as Microsoft Office
• Demonstrated the ability to grasp technical concepts and learn new systems quickly
• Good follow-through on assigned projects and tasks
• Ability to work independently
• Manage multiple assignments
• Meet deadlines

Extra Awesome!

• A bachelor's degree in Information Systems or similar experience
• Real-world experience with Microsoft Dynamics CRM or ERP
• Real-world experience working with Microsoft SQL