CRM Architect – Salesforce

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The CRM Architect – Salesforce  is responsible for leading architecture within a specific technology domain—such as data, cloud, security, or applications—while ensuring alignment with enterprise standards and strategic goals. This role defines domain-specific guidelines, oversees integration with enterprise systems, and designs scalable, secure, and high-performing solutions. The CRM Architect – Salesforce  partners with business stakeholders to influence capability roadmaps and proactively manages risks within their domain. Acting as a subject matter expert, this role drives innovation and ensures domain architectures enable growth and efficiency.

Responsibilities:

• Domain Ownership: Own architecture decisions for assigned domain; approve solution designs within domain; maintain domain roadmap.

• Standards & Best Practices: Define and publish domain-specific guidelines; enforce adherence; review and approve exceptions.

• Integration Oversight: Ensure domain solutions integrate with enterprise systems; validate interoperability; resolve integration conflicts.

• Scalability & Performance: Design architectures that meet growth projections; monitor performance metrics; implement optimization strategies.

• Stakeholder Collaboration: Engage business leaders to align domain solutions with strategic objectives; document trade-offs and decisions.

• Risk Management: Identify domain-level risks; propose mitigation plans; track risk remediation progress.

• Standards Adoption: Apply enterprise architecture standards, reference architectures, and reusable patterns in solution work; flag gaps or misalignment to senior architects. Assist in the creation and maintenance of architectural standards.

• EA Collaboration: Participate in cross‑domain working sessions with enterprise architects to understand current-state and target-state architectures.

• Contribute to Roadmap Execution: Support the realization of enterprise roadmaps by ensuring designs and components follow approved direction.

• Technology Lifecycle & Portfolio Rationalization: Identify modernization opportunities including managing technical debt and assist with transformations or retirements.

• Comply with Company and department policies and standards; performs other duties as assigned

Additional Functions:

• Own end-to-end Salesforce architecture and technical governance for Sales Cloud, Revenue Cloud Advanced, Data 360, and Mobile.

• Lead discussions and integration initiatives in a highly integrated environment with applications such as: SAP, Informatica, Workday, and Microsoft Fabric.

• Define the target-state architecture: data model, security model, automation strategy (Flow vs Apex), and extensibility patterns.

• Establish platform standards: org strategy, environments, DevOps approach, branching/release model, test strategy, and documentation.

• Ensure Revenue Cloud Advanced design is scalable (products/pricing strategy, approvals, guided selling, complex quoting performance considerations).

• Partner with the Product Owner and stakeholders to translate business outcomes into architecture decisions and technical requirements.

• Mentor Administrators and Developers; conduct design reviews; serve as the escalation point for complex technical issues.

Qualifications:

• Bachelor's Degree in in MIS, computer science or business management with technical focus or equivalent education and/or experience

• 5 years salesforce Application Architect and/or System Architect (or equivalent experience).                       

• Proven experience designing pre-sales solutions (Lead-to-Opportunity-to-Quote), including approvals, document generation, and CPQ concepts.             

• Revenue Cloud / CPQ architecture experience (Revenue Cloud Advanced strongly preferred).           

• Experience in integrating mission critical business systems using iPaaS (Azure Integration Services, SAP Integration Suite, or Informatica IDMC).

• Experience with data quality/MDM programs and data governance frameworks.      

• Experience guiding development teams on solution design, technical standards, best practices, and platform governance.  

Preferred Qualifications:

• Experience with Salesforce Service supporting organizations with contact centers and a field service organization preferred.          

Preferred Certifications:

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified JavaScript Developer
• Salesforce Platform App Builder
• Salesforce Certified Data Cloud Consultant
• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Certified Integration Architect

Knowledge, Skills & Abilities:

• Strong analytical and problem-solving skills for evaluating technology and business challenges.

• Knowledge of evaluating emerging technologies and assessing their applicability to business strategy

• Ability to work independently and collaboratively in a team environment

• Effective communication and facilitation skills to drive alignment

• Deep knowledge of the Salesforce platform, including core configuration, declarative automation, data model design, security architecture, and platform capabilities.

• Flow architecture patterns; limits-aware automation (transactions, bulkification).

• Strong analytical and problem-solving skills, with the ability to assess tradeoffs related to scalability, usability, cost, speed, and technical debt.

• Ability to establish architectural standards, design principles, and governance processes that support long-term platform health and business growth.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program

• 401(k) Match Retirement Savings Plan

• Paid Time Off (PTO)

• Holiday Pay & Floating Holidays

• Volunteer Time Off (VTO)

• Educational Assistance Program

• Full Paid Parental and Adoption Leave

• LifeWorks (Employee Assistance Program)

• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.