CRM & Power Platform Administrator

SUMMARY: The CRM & Power Platform Administrator will play a crucial role in configuration, stability, and ongoing improvement of our Dynamics CRM environment and customer support portal. This role will have a direct impact on building and enhancing relationships with our customers and driving the success of our sales teams. This role is responsible for day-to-day administration, data integrity, user support, and automation across the Microsoft Power Platform, with a strong focus on enabling business users and maintaining system reliability. The administrator serves as the bridge between business needs and technical execution, directly impacting the customer experience and internal efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Dynamics 365 / CRM Administration

Configure and maintain entities (tables), fields, forms, views, dashboards, and Business Process FlowsManage users, security roles, field-level security, and access controlsAdminister managed and unmanaged solutions and support deployments across environments (Dev/Test/Prod)

Data Management & Integrity

Perform data imports, exports, and migrationsImplement duplicate detection and data validation rulesMaintain Dataverse relationships and resolve data quality issues through auditing and remediation

Customer Service & Support Portal Configuration

Configure case management, queues, routing rules, and SLAsMaintain knowledge base content and structureSupport skills-based routing and agent assignment within Dynamics Customer Service or Omnichannel environments

Power Platform Automation & Apps

Build and maintain Power Automate flows for notifications, approvals, and process automationReplace or modernize legacy workflows with cloud-based automationCustomize model-driven Power Apps, including forms, navigation, and app modules

Reporting & Analytics

Translate business questions into actionable reporting and insightsCreate Dynamics views, charts, and dashboardsSupport Power BI integration and basic report development

Integrations & Ecosystem Support

Support integrations between Dynamics 365 and Microsoft 365 tools (Outlook, Teams, SharePoint)Work with internal teams or vendors on integrations with ERP, ticketing, or third-party systemsMaintain awareness of Azure concepts such as app registrations, connectors, authentication, and service accounts

User Support, Training & Change Management for the CRM and Power Platform related systems

Provide Tier 2/3 support for CRM-related issues

Onboard new users and provide ongoing trainingDevelop end-user documentation and quick reference guidesManage system updates, feature releases, and stakeholder communications aligned with Microsoft release cycles

QUALIFICATION REQUIREMENTS:

EDUCATION AND/OR EXPERIENCE:

B.S. in IT, Computer Science or another related field preferred; equivalent experience strongly considered.5 years of experience in Microsoft Dynamics for CRM, Sales and Marketing required. Including the creation of design specification documentation, such as specifications for customizations, data migration, and system integrations.Strong understanding of Microsoft technologies including .NET framework, Azure, SQL Server.Hands-on experience administering Dynamics 365 / Dataverse environments, including strong understanding of Dynamics 365 CRM security, data integrity, and configuration best practicesFamiliar with Power BI reporting.Microsoft certifications such as Microsoft Dynamics 365 Fundamentals (CRM) Microsoft Power Platform Fundamentals preferred.Hands-on experience with Power Automate and model-driven Power Apps.Familiar with - and experienced in - Agile methodology.Knowledge of designing functional interfaces and positive user experience.Effectively solicits input from others to understand business requirements and translates them into technical requirements.Strong problem solving and creative technical skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.Excellent organization and communication skills including presentation, verbal/written communication, and time management skills.Demonstrated proactivity in managing competing priorities. Independent worker capable of anticipating needs, making decisions, and maintaining a high level of productivity with minimal supervision.Experience integrating Dynamics with ERP, ticketing, or third-party platforms.Project Governance and management training and experience.Software Development Lifecycle management understanding and experience.

PHYSICAL DEMANDS:

Lifting requirements up to 25 pounds.Requires sitting for periods of time.Use hands to finger, handle or feel.

Requires travel using all modes of transportation.Requires a valid passport.

WORK ENVIRONMENT:

Working conditions are normal for an office environment. Minimal noise.Our Minnesota facility includes a manufacturing environment. Moderate noise level. Machinery operation requires the use of safety equipment to include but not limited to; safety glasses, hearing protection, wrist and shoe straps, and ESD smock. Loose fitting clothing and jewelry are not permitted. No food allowed in the manufacturing area. No cell phone use allowed in manufacturing area unless approved by management.

EQUIPMENT AND TOOLS USED:

Laptop computerStandard office equipment