CRM Project Manager (Salesforce)

ASCENDINGArlington, MA

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Overview

Education

PMP

Career level

Director

Remote

Hybrid remote

Job Description

Project Manager / Implementation Manager – ERP & CRMGreater Boston Area (Remote/Hybrid)Contract – 6-12+ monthsPosition SummaryWe are seeking an experienced Project Manager/Implementation Manager to lead the planning, execution, and successful delivery of ERP and CRM implementation projects. The ideal candidate will have hands-on experience overseeing complex system rollouts, with a specific background in Salesforce CPQ and NetSuite implementations. This role requires a proactive leader who can coordinate cross-functional teams, manage project timelines, budgets, and risks, and ensure stakeholder alignment from pre-implementation through post-go-live support.Key Responsibilities

Oversee end-to-end project management for ERP and CRM implementations, with a major focus on Salesforce CPQ and NetSuite projects
Define project scope, deliverables, goals, and success criteria in collaboration with internal and external stakeholders
Develop and maintain detailed project plans, schedules, resource assignments, and budgets
Lead cross-functional implementation teams, ensuring clear communication, accountability, and alignment at each project phase
Act as the primary point of contact for business users, technical staff, sponsors, and third-party vendors/consultants
Monitor project progress, manage issues/risks, and proactively resolve roadblocks to maintain project health and schedule
Facilitate system and process design sessions, requirements gathering, user acceptance testing (UAT), training, and change management activities
Ensure data migration, system configuration, integration, and customization tasks are executed effectively
Manage cutover and go-live activities, as well as post-launch stabilization and knowledge transfer to support teams
Track and report project status, KPIs, and outcomes to senior management and stakeholders

Required Experience & Skills

5+ years of end-to-end project management experience with a strong focus on ERP and CRM implementations
Demonstrated success as a project manager or implementation manager on Salesforce CPQ and NetSuite projects
Proven ability to manage multiple workstreams, competing priorities, and cross-functional project teams
Solid understanding of business processes in finance, sales, supply chain, and customer operations
Experience developing detailed project plans, budgets, status reports, and risk mitigation strategies
Excellent interpersonal and communication skills, with ability to influence and partner with technical and non-technical stakeholders
Proficiency with common project management frameworks (Agile, Waterfall, Hybrid) and tools (Jira, MS Project, Gants Charts, Smartsheet, etc.)
Comfortable leading remote and onsite teams and coordinating with distributed vendor and partner resources
Bachelor's degree in Business, Computer Science, Information Systems, or related discipline (or equivalent experience)

Preferred Qualifications

Project Management Professional (PMP), Scrum Master, or similar certification
Experience implementing other leading ERP or CRM platforms
Experience within the Alarms industry
Familiarity with system integration, data migration, and change management best practices
Based in the Greater Boston area (ability to attend occasional onsite sessions as needed)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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FAQs About CRM Project Manager (Salesforce) Jobs at ASCENDING

What is the work location for this position at ASCENDING?

This job at ASCENDING is located in Arlington, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ASCENDING?

Employer has not shared pay details for this role.

What employment applies to this position at ASCENDING?

The employer has not provided this information. This may be discussed during the hiring process.

What experience level is required for this role at ASCENDING?

ASCENDING is looking for a candidate with "Director" experience level.

What education level is required for this job?

The education requirement for this position is PMP. Candidates with relevant qualifications or equivalent experience may also be considered.

What is the process to apply for this position at ASCENDING?

You can apply for this role at ASCENDING either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.